Senior Hotel Receptionist

The Station House Hotel

Kilmessan

On-site

EUR 20,000 - 22,000

Part time

14 days+

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Job summary

The Station House Hotel in Kilmessan is seeking a part-time Senior Hotel Receptionist to manage the day-to-day running of front of house and deliver a welcoming, efficient service aligned with the hotel’s vision.

You will greet guests, handle requests and payments, maintain the PMS records, upsell services, and support training while upholding high standards of presentation and teamwork.

Qualifications

Excellent communication skills, both face to face and on the telephone.
Ability to work well under pressure
Ability to work well both in a team and as a solo receptionist
Excellent attention to detail
Impeccable organisational skills
Availability for Shift Work.

Responsibilities

To meet and greet guests on arrival, attend to their needs and maintain excellent customer service
Resolve any guest complaints or issues quickly and to the guests satisfaction to ensure high quality customer service
Responsibility for accurate accounts and guest billing, adhering to the hotel policies of payments and cash handling.
To contribute to keeping the Hotel, including back of house areas clean and tidy in line with the hotels policy
To undertake general administration duties, including email correspondence and answering the switchboard to ensure smooth running of the hotel reception.
To maintain the hotel PMS, ensuring reservations and cancellations are recorded accurately and efficiently
To keep up to date with selling prices and special offers that are available
To report any health & safety issues, maintenance, breakage or cleanliness problems to the manager on duty
To be responsible for the general petty cash and float, ensuring accurate records are kept.
To partake in any training required
To up-sell hotel services and facilities at all opportunities
To ensure all shift procedures are carried out within the correct time frames
To thoroughly handover to the incoming shift

Skills

Communication skills

Under pressure

Team & solo work

Attention to detail

Organisational skills

Shift work availability

Job description

The Station House Hotel, Kilmessan are currently seeking to recruit a part time Senior Hotel Receptionist. The Role of Receptionist is to be responsible for the day to day running of the front of house and providing a welcoming, friendly and efficient service to all hotel guests, in line with the hotels vision and values.

The main responsibilities of a hotel receptionist will be to assist management in the day to day running of the Front of House area of the hotel, respond to guest requests, and maintain up to date records in the hotels PMS systems.

The reception team are expected to have High Standards of dress and presentation.

While no previous hotel reception experience is essential applicants must have the following skill set:

Excellent communication skills, both face to face and on the telephone.
Ability to work well under pressure
Ability to work well both in a team and as a solo receptionist
Excellent attention to detail
Impeccable organisational skills
Availability for Shift Work.

Main Tasks and responsibilities

To meet and greet guests on arrival, attend to their needs and maintain excellent customer service
Resolve any guest complaints or issues quickly and to the guests satisfaction to ensure high quality customer service
Responsibility for accurate accounts and guest billing, adhering to the hotel policies of payments and cash handling.
To contribute to keeping the Hotel, including back of house areas clean and tidy in line with the hotels policy
To undertake general administration duties, including email correspondence and answering the switchboard to ensure smooth running of the hotel reception.
To maintain the hotel PMS, ensuring reservations and cancellations are recorded accurately and efficiently
To keep up to date with selling prices and special offers that are available
To report any health & safety issues, maintenance, breakage or cleanliness problems to the manager on duty
To be responsible for the general petty cash and float, ensuring accurate records are kept.
To partake in any training required
To up-sell hotel services and facilities at all opportunities
To ensure all shift procedures are carried out within the correct time frames
To thoroughly handover to the incoming shift