Receptionist

Cpl Healthcare; Howth; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Comprehensive training and onboarding

Onboarding programme

Career development opportunities

Pension contribution

Employee discount scheme

Enhanced annual leave

Job summary

CPL Healthcare is seeking a Customer Service Receptionist to join our team on a full-time, on-site basis. The role involves being the first point of contact for visitors, handling calls and emails, and providing essential administrative support across departments.

Ideal candidates will have reception or customer service experience, strong communication skills, and proficiency in Microsoft Office applications.

Qualifications

• Previous experience in a Receptionist, Customer Service or Administrative position.
• Strong administration and organisational skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications, including Outlook, Word and Excel.
• Strong attention to detail.
• Professional and friendly manner when dealing with customers and colleagues.
• Ability to multitask and work effectively in a busy environment.
• Strong team player with a positive and proactive attitude.

Responsibilities

• Act as the first point of contact for visitors, clients and customers.
• Meet and greet visitors in a professional and welcoming manner.
• Manage a high volume of incoming calls and emails, ensuring queries are directed appropriately.
• Maintain a professional and organised reception area at all times.
• Handle customer enquiries efficiently via phone and email.
• Provide administrative support to various departments across the business.
• Process customer orders and payments accurately.
• Track and monitor orders, providing updates where required.
• Maintain accurate records and carry out data entry tasks.
• Order and manage office supplies and general office administration.

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Customer Service Receptionist

About the Role

An established and growing organisation is seeking an enthusiastic and professional Customer Service Receptionist to join their team on a full-time, fully onsite basis. This role is ideal for a candidate with previous reception or customer service experience who enjoys working in a fast-paced environment and delivering a high standard of customer support.

The successful candidate will be the first point of contact for visitors and customers while also providing administrative support across multiple departments.

Key Responsibilities

Reception & Front of House

• Act as the first point of contact for visitors, clients and customers.
• Meet and greet visitors in a professional and welcoming manner.
• Manage a high volume of incoming calls and emails, ensuring queries are directed appropriately.
• Maintain a professional and organised reception area at all times.

Customer Service

• Handle customer enquiries efficiently via phone and email.
• Provide a high standard of customer service and ensure positive customer experiences.
• Resolve customer issues and resolve where appropriate.
• Build strong relationships with customers through professional and proactive communication.

Administration Support

• Provide administrative support to various departments across the business.
• Process customer orders and payments accurately.
• Track and monitor orders, providing updates where required.
• Maintain accurate records and carry out data entry tasks.
• Order and manage office supplies and general office administration.
• Assist with additional administrative duties as required.

Skills & Experience

Essential

• Previous experience in a Receptionist, Customer Service or Administrative position.
• Strong administration and organisational skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications, including Outlook, Word and Excel.
• Strong attention to detail and ability to work accurately.
• Professional and friendly manner when dealing with customers and colleagues.
• Ability to multitask and work effectively in a busy environment.
• Strong team player with a positive and proactive attitude.

Desirable

• Experience within the beauty, skincare, retail or consumer products sector.
• Experience processing customer orders and handling customer accounts.

What's on Offer

• Full-time, permanent opportunity.
• Comprehensive training and onboarding programme.
• Supportive and collaborative working environment.
• Opportunities for professional development and career progression.
• Competitive benefits package, including pension contribution following qualifying service.
• Employee discount scheme.
• Enhanced annual leave entitlement, increasing with length of service.