Receptionist

Fitzgeralds Vienna Woods Hotel; Cork; On-site; EUR 25,000 - 30,000; Part time

Job summary

Fitzgeralds Vienna Woods Hotel is looking for a Full or Part Time Receptionist to join their friendly team in Cork, Ireland. The role requires flexibility for evenings and weekends and involves welcoming guests, checking in and out, and providing exceptional customer service.

The ideal candidate will have at least one year of experience in customer service and administration, and a passion for hospitality. Benefits include full training and the opportunity to work in a dynamic environment.

Qualifications

• At least 1 year administrative experience is essential.
• At least 1 year Customer Service experience is essential.
• A minimum of 1 years’ experience in a hotel reception is desirable.

Responsibilities

• Welcome and check in of guests, including processing of group arrivals.
• Check out departing guests and ensuring stay over guest requests are completed.
• Be seen as a main point of contact for guests, dealing effectively and professionally.

Skills

Customer Service

Administrative Skills

Communication

Organisational Skills

Tools

Hotel Software

Job description

We have an exciting opportunity for a Full or Part Time Receptionist to join our friendly, professional team. This role is ideal someone with administrative background who has a strong interest in Hospitality.

Flexibility is essential for this role, weekends and evening shifts involved.

Responsibilities include:

• Welcome and check in of guests, including processing of group arrivals.
• Check out departing guests and ensuring stay over guest requests are completed.
• Be seen as a main point of contact for guests, dealing efficiently and professional with enquiries
• Keep up to date on all hotel products, services, pricing and special promotional offers as well as daily VIPs and special events.
• Maximise Sales revenues through up selling.
• General phone duties including taking of reservations.
• Always aiming to exceed our customers expectations, offering exceptional customer service.
• Project a professional and friendly manner with an emphasis on hospitality and guest services.

Ideal Candidate:

• At least 1 year administrative experience is essential
• At least 1 year Customer Service experience is essential
• A minimum of 1 years’ experience in a hotel reception is desirable
• Hot soft 8 or Hotel Software knowledge is helpful but not essential as full training will be provided.
• Calm, efficient, professional and organised.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of guest service.