Front Office Receptionist

The Ardilaun Hotel ****; Galway; On-site; EUR 17,000 - 22,000; Part time

Benefits offered by this job

Free access to Leisure Club

Employee Assistance Programme

Free Parking

Free Meals on Duty

Discounts throughout the hotel

Uniform provided

Pension Plan

Bike to Work Scheme

Job summary

The Ardilaun Hotel is seeking a friendly, part-time Receptionist to welcome guests and manage front desk operations in Galway. You will greet guests, assist with check-ins, answer inquiries, and coordinate with other departments to ensure smooth service.

Ideal candidates will have customer-facing experience, excellent communication, and the ability to multitask in a busy hotel environment, with flexibility to work weekends and holidays. On-site role with access to hotel facilities.

Qualifications

• Previous experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Knowledge of Microsoft Office and hotel booking software.

Responsibilities

• Greet guests and check them in to their rooms.
• Handle guest inquiries and provide information about hotel amenities.
• Manage phone calls and email correspondence.
• Quote room rates and manage reservations and changes.
• Maintain a clean reception area and collaborate with hotel departments.
• Assist with handover briefing and daily tasks.

Skills

Customer service

Communication

Organization

Multitasking

Tools

Microsoft Office

Hotel booking software

Job description

We are seeking a skilled and friendly part-time hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and hospitable environment.

Responsibilities

• Display, at all times, a friendly, courteous and professional manner in all interactions with guests, patrons and other employees.


• Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any special requirements for the day.


• Greeting guests as they arrive and checking them into their rooms


• Handling guest inquiries and providing information about hotel amenities and services


• Managing phone calls and email correspondence


• Ability to quote and be familiar with room and rate availability for current and future dates.


• Ability to accept reservations, changes and cancellations in the absence of reservations staff.


• Handling guest complaints and resolving issues in a timely and professional manner


• Managing room reservations and ensuring accuracy of guest information in the hotel's booking system


• Maintaining a clean and organized reception area


• Collaborating with other hotel departments to ensure smooth operations


• Perform tasks and projects as delegated by the manager on duty.

Requirements

• Previous experience in a customer-facing role


• Excellent communication and interpersonal skills


• Strong organizational and multitasking abilities


• Knowledge of Microsoft Office and hotel booking software


• Available to work flexible hours, including weekends and holidays

Benefits

• Free access to the Leisure Club


• Employee Assistance Programme


• Free Parking


• Free Meals on Duty


• Discounts throughout the hotel


• Uniform provided


• Pension Plan


• Bike to Work Scheme