Receptionist

Hollybank Trustees Ltd; Donabate; On-site; EUR 26,000 - 30,000; Full time

Job summary

Shoreline Hotel in Donabate, Co. Dublin, is seeking a friendly Receptionist to join our front of house team on a full-time contract. You will greet guests, check in/out using Opera PMS, and promote hotel facilities.

The role requires at least 1 year hospitality experience, fluent English, and strong interpersonal skills; knowledge of Opera PMS preferred. We offer a competitive salary and a supportive team committed to delivering outstanding guest experiences.

Qualifications

• Minimum of one year's hospitality experience.
• Excellent interpersonal skills.
• Fluent in English (written and spoken).
• Opera PMS knowledge preferred.
• Knowledge of Internet, Excel and Word.

Responsibilities

• Greet guests on arrival in a warm, professional manner.
• Check guests in/out using Opera PMS and follow SOPs.
• Explain hotel services and facilities to guests.
• Handle guest complaints professionally and notify management.
• Manage reservations and update changes in the system.
• Promote and upsell hotel facilities to guests.
• Answer switchboard/telephone and route calls accurately.
• Ensure billing is correct and in line with SOPs.
• Adhere to hotel policies including safety and security.
• Provide support in other hotel areas as needed.
• Stay organised and prioritise tasks effectively.

Skills

Excellent interpersonal skills

Fluent English

Hospitality experience

Tools

Opera PMS

Microsoft Word

Excel

Internet

Job description

Location: On site / Donabate, Co. Dublin, Ireland

job type: Permanent / Full-time

Sector and subsector: Hospitality | Front of House

Salary: Competitive salary

Shoreline Hotel is a hidden gem nestled on the peninsula of Donabate, a small coastal village in north Co. Dublin.At Shoreline Hotel we offer luxury, relaxation and sumptuous food and beverages overlooking a beautiful 4km stretch of sandy beach. And we want YOU to join our dedicated and motivated team in delivering best-in-class hospitality experiences.

We're now seeking to hire a Receptionist for our front of house team on a full-time contract, 5 days per week. We offer an excellent opportunity for the right candidate to become our new colleague.

Responsibilities:

• To greet guests on arrival with a warm, welcoming smile & in a professional and friendly manner.
• To check in and out guests efficiently using the Opera Reservation System whilst adhering to our SOPs.
• To communicate our services and facilities to guests as required.
• To deal with any customer complaints in a professional manner and to notify management of these.
• To deal with requests, queries and suggestions quickly and efficiently.
• To ensure that the guests needs and requirements are met.
• To take all reservations and ensure that all changes are updated in the hotel system accordingly.
• To promote and up-sell the hotels facilities at all times.
• To answer the switchboard and telephone in a warm and friendly manner and to divert calls to the relevant and correct extension and to take detailed messages as required.
• To ensure that billing is correct and carried out in accordance with our SOPs.
• To become familiar with all other procedures for reception.
• To adhere to all the hotel polices including Customer Care, Health & Safety, Fire Safety, Security.
• To provide support where necessary in other areas of the hotel.
• To be patient and organised and be able to deal with a multitude of tasks and have the ability to prioritise these tasks.
• To be willing and interested to learn about the surrounding areas so as to be able to advise guests.

Requirements

• Minimum of one years’ hospitality experience
• Excellent interpersonal skill
• Be fluent in both written and spoken English.
• Working knowledge of Opera PMS system (preferred)
• Working knowledge of the Internet, Excel and Word.