Experienced Hotel Receptionist

Grand Hotel Malahide; Malahide; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Flexible working conditions

Great remuneration package

Meals on duty

Complementary staff parking

Free Arena Leisure Centre membership

Staff recognition & awards

Family and Friends discounts at FBD in

Ireland and Spain

Taxsaver Scheme

Cycle to work Scheme

Cash saving scheme

Refer a friend scheme

FBD Insurance Discount 15%

Job summary

Grand Hotel Malahide is seeking an experienced Hotel Receptionist to join our front office team on a full-time permanent basis from March. You will greet guests, check in/out using Opera Cloud, and coordinate requests with various hotel departments to ensure a seamless guest experience.

The ideal candidate has at least 2 years in a busy hotel reception, strong attention to detail, and excellent interpersonal and communication skills, with a friendly, professional approach and a team-focused

Qualifications

• Experience in a busy hotel reception is required.
• Knowledge of Opera PMS/Opera Cloud preferred.
• Excellent customer service and professional communication skills.

Responsibilities

• Greet guests warmly and outline hotel facilities.
• Check in/out guests using Opera Cloud.
• Communicate guest requests to departments (dining, taxis, room service).
• Post charges to guest rooms accurately.
• Inform Duty Manager of queries, complaints or suggestions.
• Handle safe deposits and foreign exchange at the desk.
• Manage departmental floats and ensure proper sign-in/out.
• Attend training and meetings as required.
• Pass shift information accurately during handover.
• Update Opera on room statuses with Accommodation.

Skills

Customer service

Teamwork

Communication

Tools

Opera PMS

Opera Cloud

Job description

Hotel Receptionist – 4* Grand Hotel, Malahide

Are you an experienced and customer focused Hotel Receptionist? If so, we've just the role for you. We are now recruiting a Receptionist to join our front office team on a Full Time permanent basis from March.

The candidates must have previous experience as receptionist in a hotel environment.

Under new ownership of FBD Hotels & Resorts, the iconic four-star Grand Hotel Dublin, located in the heart of Malahide, offers a unique seaside retreat while remaining conveniently close to the attractions of Dublin City Centre — just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.

Responsibilities will include:

• To greet guests in a warm and friendly manner outlining the facilities of the Hotel
• Check in and out guests efficiently and professionally using Opera Cloud.
• Advise all Departments of any special requests by guests i.e. dinner reservations, ordering taxis, room service etc.
• Correctly post all charges to the individual guest rooms
• Inform the Duty Manager of any guest queries, complaints or suggestions
• Handling safe deposit for guests, also dealing with foreign exchange and monies at the Desk
• To oversee that all Departmental floats are signed in and out in the correct manner
• Attend all Departmental and Hotel training courses and meetings as required
• To pass over correct and detailed information to the following shift ‘pass-over’;
• To update Opera on serviced and out of service rooms by liasing with the Accommodation Department;

The ideal candidate:

Would have good knowledge of Opera PMS- Ideally Opera Cloud version

Would have at least 2 years experience in a busy Hotel reception

We are seeking an enthusiastic, motivated and hardworking individual with a strong commitment to quality, high standards, service and customer care. Excellent attention to detail is required as well as excellent interpersonal and communication skills along with the ability to work within a team environment.

Perks of joining the team:

We have a very friendly and helpful team and we hope you will fit right into our family. We provide:

• Flexible working conditions
• Great Remuneration package
• Meals on duty
• Complementary Staff parking
• Free membership of Arena Leisure Centre
• Staff recognition & awards
• Family and Friends discounted rates in FBD Hotels in Ireland and Spain
• Taxsaver Scheme
• Cycle to work Scheme
• Cash saving scheme
Refer a friend' scheme
• FBD Insurance Discount 15%