Guest Experience Front Desk Associate

Hollybank Trustees Ltd; Donabate; On-site; EUR 26,000 - 30,000; Full time

Job summary

Shoreline Hotel in Donabate, Co. Dublin, is seeking a friendly Receptionist to join our front of house team on a full-time contract. You will greet guests, check in/out using Opera PMS, and promote hotel facilities.

The role requires at least 1 year hospitality experience, fluent English, and strong interpersonal skills; knowledge of Opera PMS preferred. We offer a competitive salary and a supportive team committed to delivering outstanding guest experiences.

Qualifications

• Minimum of one year's hospitality experience.
• Excellent interpersonal skills.
• Fluent in English (written and spoken).
• Opera PMS knowledge preferred.
• Knowledge of Internet, Excel and Word.

Responsibilities

• Greet guests on arrival in a warm, professional manner.
• Check guests in/out using Opera PMS and follow SOPs.
• Explain hotel services and facilities to guests.
• Handle guest complaints professionally and notify management.
• Manage reservations and update changes in the system.
• Promote and upsell hotel facilities to guests.
• Answer switchboard/telephone and route calls accurately.
• Ensure billing is correct and in line with SOPs.
• Adhere to hotel policies including safety and security.
• Provide support in other hotel areas as needed.
• Stay organised and prioritise tasks effectively.

Skills

Excellent interpersonal skills

Fluent English

Hospitality experience

Tools

Opera PMS

Microsoft Word

Excel

Internet

Job description

Shoreline Hotel in Donabate, Co. Dublin, is seeking a friendly Receptionist to join our front of house team on a full-time contract. You will greet guests, check in/out using Opera PMS, and promote hotel facilities.

The role requires at least 1 year hospitality experience, fluent English, and strong interpersonal skills; knowledge of Opera PMS preferred. We offer a competitive salary and a supportive team committed to delivering outstanding guest experiences.