Reception Supervisor

The Lodge at Ashford Castle - part of The Red Carnation Hotel Collection; Connacht; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Staff accommodation

Shuttle service

Free meals on duty

Annual staff party

Discounted rates

Job summary

The Lodge at Ashford Castle in Cong, Mayo, Ireland, is seeking a Reception Supervisor to lead the Front Office team and ensure service excellence in line with The Red Carnation Hotel Collection standards.

This full-time role involves overseeing reservations, guest arrivals and departures, and maintaining front office systems, with a focus on creating memorable experiences for guests while upholding brand standards.

Qualifications

• Previous supervisory experience in a similar role.
• Proactive and self-motivated with a team focus.
• Strong communication and attention to detail.
• Legally eligible to work in Ireland.

Responsibilities

• Maintain knowledge of Front of House systems and procedures, ensuring consistent implementation while on duty.
• Train, lead and motivate the team to deliver service in line with hotel standards.
• Supervise Front Office operations in the absence of the Front Office Manager.
• Support the reception team in delivering efficient, friendly arrivals and departures in accordance with hotel standards.
• Assist the reservations team with reservation processing as required.
• Operate and maintain the computerised reservations and front office systems, ensuring all data is accurate and up to date.
• Deliver exceptional guest care at all times, anticipating guest needs and proactively exceeding expectations where possible.

Skills

Supervisory experience

Team leadership

Communication skills

Front Office systems

Guest service

Tools

Opera PMS

Front Office Software

Job description

Reception Supervisor *The Lodge at Ashford Castle in Ireland*

We are recruiting for a full time Reception Supervisor to provide quality service to our guests, in line with The Red Carnation Hotel standards.

#1 Hotel in Ireland by the readers of Condé Nast Traveler US in the 2025 Readers’ Choice Awards.

Best Hotel & Guesthouse Restaurant - The Connaught Regional Irish Restaurant Awards 2026.

Location: Cong, County Mayo, Ireland.

Employment type: Full-time, permanent.

Working pattern: 5 days over 7 days – including some weekends & Bank Holidays.

Who are we?

The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde’s Restaurant and an exceptional range of estate activities. One of Ireland’s finest wedding destinations, pairing warm Irish hospitality with a modern appeal.

As part of the Red Carnation Hotel Collection, we are committed to warm hospitality, high service standards and creating memorable dining experiences for every guest.

What's in it for you?

• Professional, award winning training and development opportunities.
• Discounted accommodation rates with Red Carnation Hotel Collection.
• Annual Staff Appreciation Party and other Employee Recognition Events.
• Discounted rates with many local businesses and third party service providers (including Estate Activities).
• Discounted staff accommodation available on and off site, with shuttle service to the estate.
• Free meals on duty.
• Complimentary dry cleaning of business attire.
• Recommend friend and family bonus scheme.
• Two paid volunteering days each year.
• Holiday allowance starting at 20 days plus 9 public holidays.
• Hotel based recognition incentives.
• Free access to Employee Assistance Programme.
• Please note that The Lodge closes annually on 24th, 25th and 26th December, as well as for the final two weeks of January.

Key responsibilities of the Reception Supervisor will include:

• Maintain full knowledge of Front of House systems and procedures, ensuring consistent implementation while on duty.
• Train, lead, and motivate the team to deliver service in line with hotel standards.
• Supervise Front Office operations in a hands-on capacity in the absence of the Front Office Manager.
• Support the reception team in delivering efficient, friendly arrivals and departures in accordance with hotel standards.
• Assist the reservations team with reservation processing as required.
• Operate and maintain the computerised reservations and front office systems, ensuring all data is accurate and up to date.
• Deliver exceptional guest care at all times, anticipating guest needs and proactively exceeding expectations where possible.

What we are looking for?

• Previous supervisory experience in a similar role is essential.
• Demonstrate a proactive and self-motivated approach while contributing to a close-knit team dedicated to delivering exceptional guest experiences.
• Demonstrate strong communication skills and excellent attention to detail.
• Remain calm and effective when managing a busy workload and pressurised situations.
• Possess a friendly, professional, and outgoing manner.
• Be enthusiastic, flexible, and adaptable.
• Be legally eligible to work in Ireland.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of the recruitment process, we may electronically scan and securely store a copy of your passport, visa and/or ID card for the purpose of verifying the authenticity of the document and establishing your Right to Work in the Republic of Ireland, in line with statutory requirements.