Reception Supervisor

The Red Carnation Hotel Collection; Cong; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Award-winning training

Discounted accommodation rates

Holiday allowance up to 25 days

Free meals on duty

Complimentary dry cleaning

Volunteer days

Employee assistance programme

Job summary

The Lodge at Ashford Castle, part of The Red Carnation Hotels, is seeking a Reception Supervisor to deliver exceptional guest service at our Cong, County Mayo property. You will lead a Front Office team, ensure smooth check-ins and check-outs, and uphold luxury standards across all guest interactions.

Join a renowned estate setting with award-winning training, staff discounts, and engaging employee events. This role requires flexibility, weekend availability, and eligibility to work in Ireland.

Qualifications

• Be a self-starter in a friendly, high-performing team environment.
• Have previous supervisory experience in a similar role.
• Demonstrate strong communication skills and excellent attention to detail.
• Remain calm and effective when managing a busy workload and pressurised situations.
• Possess a friendly, professional, and outgoing manner.
• Be enthusiastic, flexible, and adaptable.
• Be legally eligible to work in Ireland.

Responsibilities

• Maintain full knowledge of Front of House systems and procedures, ensuring consistent implementation while on duty.
• Train, lead, and motivate the team to deliver service in line with hotel standards.
• Supervise Front Office operations in a hands-on capacity in the absence of the Front Office Manager.
• Support the reception team in delivering efficient, friendly arrivals and departures in accordance with hotel standards.
• Assist the reservations team with reservation processing as required.
• Operate and maintain the computerised reservations and front office systems, ensuring all data is accurate and up to date.
• Deliver exceptional guest care at all times, anticipating guest needs and proactively exceeding expectations where possible.

Skills

Supervisory experience

Strong communication

Attention to detail

Team leadership

Calm under pressure

Customer service oriented

Job description

Reception Supervisor – Luxury Hotel

We are recruiting for a full time Reception Supervisor to provide quality service to our guests, in line with The Red Carnation Hotels standards.

Location: Cong, County Mayo, Ireland

Employment type: Fulltime

Working pattern: 5 days over 7 days – including some weekends & Bank Holidays

Who are we?

The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde’s Restaurant and an exceptional range of estate activities. One of Ireland’s finest wedding destinations, pairing warm Irish hospitality with a modern appeal.

Key responsibilities of the Reception Supervisor will include:

• Maintain full knowledge of Front of House systems and procedures, ensuring consistent implementation while on duty.
• Train, lead, and motivate the team to deliver service in line with hotel standards.
• Supervise Front Office operations in a hands-on capacity in the absence of the Front Office Manager.
• Support the reception team in delivering efficient, friendly arrivals and departures in accordance with hotel standards.
• Assist the reservations team with reservation processing as required.
• Operate and maintain the computerised reservations and front office systems, ensuring all data is accurate and up to date.
• Deliver exceptional guest care at all times, anticipating guest needs and proactively exceeding expectations where possible.

What we are looking for?

• Be a self-starter who thrives in a friendly, high-performing team environment.
• Have previous supervisory experience in a similar role.
• Demonstrate strong communication skills and excellent attention to detail.
• Remain calm and effective when managing a busy workload and pressurised situations.
• Possess a friendly, professional, and outgoing manner.
• Be enthusiastic, flexible, and adaptable.
• Be legally eligible to work in Ireland.

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of the recruitment process, we may electronically scan and securely store a copy of your passport, visa and/or ID card for the purpose of verifying the authenticity of the document and establishing your Right to Work in the Republic of Ireland, in line with statutory requirements.

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