Accommodation Assistant

The Red Carnation Hotel Collection; Cong; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Training and development

Discounted rates for stays

Volunteering days

Free meals on duty

Employee support program

Job summary

Ashford Castle is seeking an Accommodation Assistant to deliver exceptional housekeeping services and guest care in a luxury setting. You will maintain cleanliness across rooms and public areas, ensuring every guest experience meets Forbes Five Star and Red Carnation standards.

The role requires a friendly, proactive individual who can work a flexible schedule, including weekends and holidays, with a strong eye for detail and guest satisfaction.

Qualifications

• Hospitality or housekeeping experience preferred.
• Friendly, outgoing personality with strong attention to detail.
• Legally eligible to work in Ireland.

Responsibilities

• Provide high levels of housekeeping service in line with Forbes 5 Star Standards and Red Carnation Hotels standards.
• Prepare vacated bedrooms and replenish stayover rooms.
• Deliver guests a superior level of care and personal attention, anticipating needs where possible.

Skills

Housekeeping

Communication skills

Flexible schedule

Attention to detail

Customer service

Job description

Accommodation Assistant - Luxury Hotel

We are recruiting for an Accommodation Assistant to provide quality service to our guests and ensure the cleanliness of all rooms and areas in a timely manner, in line with the Forbes Five Star standards and The Red Carnation Hotels standards.

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

Who are we?

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.

Key responsibilities of the Accommodation Assistant will include:

• Providing each guest with the highest levels of Housekeeping service in accordance with Forbes 5 Star Standards and Red Carnation Hotels standards
• To provide a full service to vacated bedrooms and replenish stayover bedrooms
• To provide guests, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs

The ideal candidate for the Accommodation Assistant position should:

• Have a friendly and outgoing personality
• Be enthusiastic and fully flexible (need to work 5 days over 7 day period, inclusive of some weekends and holidays)
• Have strong communication skills
• Demonstrate strong attention to detail
• Be legally eligible to work in Ireland
• Have the ability to handle busy situations and manage your workload effectively

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of the recruitment process, we may electronically scan and securely store a copy of your passport, visa and/or ID card for the purpose of verifying the authenticity of the document and establishing your Right to Work in the Republic of Ireland, in line with statutory requirements.

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