Duty Manager

The Red Carnation Hotel Collection; Cong; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Award-winning training

Discounted accommodation rates

Employee Recognition Events

Free meals on duty

Volunteering days

Holiday allowance up to 25 days

Job summary

The Lodge at Ashford Castle, a landmark luxury property on a 350-acre estate, is seeking a full-time Duty Manager to lead daily operations and ensure the highest level of guest satisfaction. You will oversee front and back-of-house during shifts, mentor teams, handle guest issues promptly, and maintain health and safety standards with calm, decisive leadership in a luxury setting.

Join a prestigious hotel offering award-winning training, discounted accommodation, volunteering days, and a

Qualifications

• Previous experience in a similar role, ideally in a luxury hotel environment or high-end establishment.
• Strong leadership and communication skills.
• Passion for delivering outstanding guest experiences.
• Excellent organizational skills.
• Proactive and energetic approach with the ability to remain calm under pressure.
• Strong knowledge of hotel operations, including front desk, housekeeping, food & beverage, and maintenance departments.
• Genuine desire to ensure that every guest has a memorable stay, with attention to detail and service excellence.

Responsibilities

• Oversee daily hotel operations, ensuring the highest level of guest satisfaction and service quality. You will assist with the management of front and back-of-house operations during your shift and support the team to deliver exceptional service.
• Ensure all guests receive prompt, courteous attention and personalised service. Address guest complaints and concerns in a timely and professional manner, striving for swift resolution and follow-up.
• Assist Heads of Departments (HODs) in coordinating daily tasks and ensuring that the hotel runs smoothly. Motivate, support, and lead the team on shift to meet hotel service standards.
• Ensure the hotel maintains compliance with health, safety, and legal regulations during your shift. Monitor areas for safety and cleanliness and ensure a safe, secure environment for guests and staff.
• Uphold the high standards of the hotel by monitoring the quality of service delivery, cleanliness, and overall guest experience. Support the achievement of key performance metrics, including guest satisfaction scores.
• Take responsibility for the hotel in the absence of senior management. Ensure that all departments are coordinated and functioning efficiently during your shift.
• Proactively anticipate and resolve operational issues. Manage guest challenges and concerns promptly and follow up to ensure guest satisfaction.

Skills

Leadership

Communication

Guest service

Organizational skills

Problem-solving

Calm under pressure

Job description

Duty Manager – Luxury Hotel

We are recruiting for a full time Duty Manager to provide quality service to our guests, in line with The Red Carnation Hotels standards.

Location: Cong, County Mayo, Ireland

Employment type: Full time

Working pattern: 5 days over 7 days (including some weekend and Bank holidays)

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

Who are we?

The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde’s Restaurant and an exceptional range of estate activities. One of Ireland’s finest wedding destinations, pairing warm Irish hospitality with a modern appeal.

Key responsibilities will include:

• Oversee daily hotel operations, ensuring the highest level of guest satisfaction and service quality. You will assist with the management of front and back-of-house operations during your shift and support the team to deliver exceptional service.
• Ensure all guests receive prompt, courteous attention and personalised service. Address guest complaints and concerns in a timely and professional manner, striving for swift resolution and follow-up.
• Assist Heads of Departments (HODs) in coordinating daily tasks and ensuring that the hotel runs smoothly. Motivate, support, and lead the team on shift to meet hotel service standards.
• Ensure the hotel maintains compliance with health, safety, and legal regulations during your shift. Monitor areas for safety and cleanliness and ensure a safe, secure environment for guests and staff.
• Uphold the high standards of the hotel by monitoring the quality of service delivery, cleanliness, and overall guest experience. Support the achievement of key performance metrics, including guest satisfaction scores.
• Take responsibility for the hotel in the absence of senior management. Ensure that all departments are coordinated and functioning efficiently during your shift.
• Proactively anticipate and resolve operational issues. Manage guest challenges and concerns promptly and follow up to ensure guest satisfaction.

What are we looking for?

• Previous experience in a similar role, ideally in a luxury hotel environment or high-end establishment.
• Strong leadership and communication skills, with the ability to motivate and support team members.
• A passion for delivering outstanding guest experiences and a hands‑off approach to problem‑solving.
• Excellent organizational skills and the ability to manage multiple tasks efficiently.
• A proactive and energetic approach with the ability to remain calm under pressure.
• Strong knowledge of hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
• A genuine desire to ensure that every guest has a memorable stay, with attention to detail and service excellence.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of the recruitment process, we may electronically scan and securely store a copy of your passport, visa and/or ID card for the purpose of verifying the authenticity of the document and establishing your Right to Work in the Republic of Ireland, in line with statutory requirements.

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