Receptionist

The Red Carnation Hotel Collection; Cong; On-site; EUR 24,000 - 29,000; Full time

Benefits offered by this job

Professional training and development

Staff accommodation discounts

Annual staff events

Free meals on duty

Dry cleaning of work attire

Employee referral bonus

Volunteer days

Holiday entitlement up to 25 days

Job summary

Ashford Castle, part of the Red Carnation Hotel Collection, invites applications for a Receptionist to join our luxury team. The role supports arrivals, departures, and guest services, delivering the high standards Ashford Castle is known for.

Enjoy a dynamic, guest-facing position in a historic 800-year-old castle setting. The ideal candidate will be friendly, flexible, and committed to excellent guest experiences, including weekends and bank holidays when required.

Qualifications

• Friendly and outgoing personality.
• Enthusiastic and flexible (may work 5 days over 7, including weekends/bank holidays).
• Demonstrate strong communication skills.
• Strong attention to detail.

Responsibilities

• Manage arrivals and departures in a friendly, efficient manner in line with hotel standards.
• Answer switchboard in a warm, welcoming manner and transfer calls to correct extensions.
• Support the reservations team in completing reservations as required.
• Operate the reservations system for arrivals and departures with accurate, up-to-date information.
• Provide guests with the highest level of care and personal attention, anticipating needs and exceeding expectations where possible.

Skills

Friendly demeanor

Customer service

Communication skills

Attention to detail

Job description

We are recruiting for an enthusiast Receptionist to join the team at Ashford Castle.

Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.

Key responsibilities of the Receptionist will include:

• To manage with all arrivals and all departures in a friendly and efficient manner in line with Hotel Standards.
• Answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions.
• Support the reservations team in completion of reservations as required.
• Operate computerised system for reservations, arrivals and departures ensuring all information is accurate and up to date.
• To provide the Guest, at all times, with the highest level of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations where possible.

The ideal candidate for the Receptionist position should:

• Have a friendly & outgoing personality.
• Be enthusiastic & flexible (may need to work 5 days over 7 day period, inclusive of some weekends and Bank Holidays).
• Demonstrate strong communication skills.
• Have strong attention to detail.
• Be legally eligible to work in Ireland.
• Have the ability to handle busy situations and manage your workload effectively.

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

Join us in this incredible new opportunity!

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.

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