Luxury Hotel Reception Supervisor – Guest Care Leader

The Red Carnation Hotel Collection; Cong; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Award-winning training

Discounted accommodation rates

Holiday allowance up to 25 days

Free meals on duty

Complimentary dry cleaning

Volunteer days

Employee assistance programme

Job summary

The Lodge at Ashford Castle, part of The Red Carnation Hotels, is seeking a Reception Supervisor to deliver exceptional guest service at our Cong, County Mayo property. You will lead a Front Office team, ensure smooth check-ins and check-outs, and uphold luxury standards across all guest interactions.

Join a renowned estate setting with award-winning training, staff discounts, and engaging employee events. This role requires flexibility, weekend availability, and eligibility to work in Ireland.

Qualifications

• Be a self-starter in a friendly, high-performing team environment.
• Have previous supervisory experience in a similar role.
• Demonstrate strong communication skills and excellent attention to detail.
• Remain calm and effective when managing a busy workload and pressurised situations.
• Possess a friendly, professional, and outgoing manner.
• Be enthusiastic, flexible, and adaptable.
• Be legally eligible to work in Ireland.

Responsibilities

• Maintain full knowledge of Front of House systems and procedures, ensuring consistent implementation while on duty.
• Train, lead, and motivate the team to deliver service in line with hotel standards.
• Supervise Front Office operations in a hands-on capacity in the absence of the Front Office Manager.
• Support the reception team in delivering efficient, friendly arrivals and departures in accordance with hotel standards.
• Assist the reservations team with reservation processing as required.
• Operate and maintain the computerised reservations and front office systems, ensuring all data is accurate and up to date.
• Deliver exceptional guest care at all times, anticipating guest needs and proactively exceeding expectations where possible.

Skills

Supervisory experience

Strong communication

Attention to detail

Team leadership

Calm under pressure

Customer service oriented

Job description

The Lodge at Ashford Castle, part of The Red Carnation Hotels, is seeking a Reception Supervisor to deliver exceptional guest service at our Cong, County Mayo property. You will lead a Front Office team, ensure smooth check-ins and check-outs, and uphold luxury standards across all guest interactions.

Join a renowned estate setting with award-winning training, staff discounts, and engaging employee events. This role requires flexibility, weekend availability, and eligibility to work in Ireland.