Reception Manager

Hollybank Trustees Ltd; Wexford; On-site; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Career Development

Advancement Opportunities

Staff Discounts

Health Club Membership

Spa Discounts

Complimentary Golf

Job summary

Whites of Wexford is seeking an enthusiastic, professional Front Office Manager to lead the team and deliver exceptional guest service at our 4* property in Wexford, Ireland.

You will direct all front office operations, ensure high standards, and collaborate with accommodation and maintenance to address issues. The role emphasizes leadership, coaching, and maintaining outstanding guest relations in a busy hotel environment.

Qualifications

• Previous experience in a 4* property or similar frontline hotel leadership role.
• Excellent attention to detail and ability to motivate self and team.
• Strong, professional communication skills, both oral and written.
• Experience in a high-volume property.
• Fully competent in the property management system (HOTSOFT or similar PMS).
• Ability to work under pressure and have a passion for hospitality.

Responsibilities

• Lead and motivate the front office team to deliver outstanding levels of service to guests.
• Direct front office operations, including guest arrival and departure procedures.
• Establish and implement standards to ensure 4* quality and train employees.
• Identify and analyse operational challenges and develop solutions to prevent recurrence.
• Liaise daily with accommodation and maintenance to address issues.
• Develop and sustain productive customer relationships and address guest needs.
• Recruit, train, develop and retain team members.

Skills

Leadership

Customer service

Communication

Team motivation

Front office management

Tools

HOTSOFT PMS

Job description

Location: On site / Wexford, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary

Whites of Wexford are now seeking an enthusiastic, professional, motivated and hardworking individual with a desire to provide excellent customer service.

The role will be charged with leading and motivating the front office team to deliver outstanding levels of service to guests of the hotel. Responsible for all front office functions and team.As a department leader, directs and works with managers and team to successfully execute all front office operations, including guest arrival and departure procedures.

Role Requirements:

·To establish and implement standards, ensuring all services offered are of the highest 4* quality and all employees are trained in the delivery of same.

·Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

·Identify and analyse operational challenges and facilitate the development of solutions to prevent reoccurrence.

·To liaise with the accommodation and maintenance department daily to ensure that potential issues are dealt with in a controlled manner.

·Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.

·Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching whenneeded

·Providing guidance and direction to team members, including setting performance standards and monitoring performance.

·Manages staffing levels to ensure that guest service, operational needs, and financial objectives are met through forward planning.

·Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

·To maintain a strong visible presence in the department.

·Ability to recruit, train, develop and retain team members.

The Candidate:

The ideal candidate must have;

·Previous experience in a similar position within 4* property.

·Excellent attention to detail and the ability to motivate self and team.

·Strong, professional communication skills are essential, both oral and written.

·Previous experience in a high-volume property.

·Fully competent in the property management system, HOTSOFT or similar PMS.

·The ability to work under pressure, on their own initiative and have a passion for the hospitality business.

In return, we also offer excellent employee benefits including:

• Career Development and Training
• Opportunities for advancement
• Staff Discounts on accommodation in our Sister Properties
• Complementary Health Club and Pool Membership
• Discounted Spa treatments & Products
• Complimentary Golf in Druids Heath
• Free parking