Reception Manager

The Red Carnation Hotel Collection; Cong; On-site; EUR 52,000 - 64,000; Full time

Benefits offered by this job

Training & development

Discounted stays

Staff events

Partner discounts

Subsidised accommodation

Free meals on duty

Dry cleaning of attire

Refer-a-friend bonus

Volunteer days

Holiday allowance up to 25 days

Recognition incentives

Employee assistance programme

Job summary

The Lodge at Ashford Castle is seeking a dedicated Reception Manager to lead the Front Office team in our luxury hotel on the Ashford Castle estate. You will oversee check-in/check-out, guest accounts and the daily operations with a focus on personalised service.

This full-time role offers award-winning training, shift work 5 days on 2 off, and strong career development within The Lodge and The Red Carnation Hotel Collection.

Qualifications

• Previous experience as a Reception Manager or Senior Supervisor in a hotel or similar setting.
• Exceptional communication and interpersonal skills.
• Strong attention to detail and a proactive, solution-focused approach.
• Inspirational leadership skills and a commitment to team development.
• A genuine passion for delivering exceptional, personalised guest service.

Responsibilities

• Leading, motivating, and developing the Front Office team
• Ensuring smooth and efficient daily operations at Reception
• Managing guest check-in and check-out procedures to hotel standards
• Overseeing guest accounts and administrative processes
• Handling guest queries and challenges with professionalism and care
• Driving service excellence and creating memorable guest experiences

Skills

Front Office management

Communication skills

Attention to detail

Guest service orientation

Job description

Reception Manager ***luxury hotel***

We are seeking an enthusiastic and experienced Reception Manager to join our team on a full-time basis. The ideal candidate will have proven managerial experience within a hotel Front Office environment, exceptional communication skills, strong attention to detail, and a passion for delivering personalised, outstanding service.

What's in it for you?

• Professional, award winning training and development opportunities.
• Discounted accommodation rates with Red Carnation Hotel Collection.
• Annual Staff Appreciation Party and other Employee Recognition Events.
• Discounted rates with many local businesses and third party service providers (including Estate Activities).
• Heavily subsidised accommodation (subject to availability).
• Free meals on duty.
• Complimentary dry cleaning of business attire.
• Recommend friend and family bonus scheme.
• Two paid volunteering days each year.
• Holiday allowance increasing with length of service up to 25 days.
• Hotel based recognition incentives.
• Free access to Employee Assistance Programme.

Who are we?

The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde’s Restaurant and an exceptional range of estate activities. One of Ireland’s finest wedding destinations, pairing warm Irish hospitality with a modern appeal.

Location:

The Lodge at Ashford Castle

Employment type:

Full-time

Working pattern:

Shift work 5 days on 2 days off

Key Responsibilities of a Reception Manager:

• Leading, motivating, and developing the Front Office team
• Ensuring smooth and efficient daily operations at Reception
• Managing guest check-in and check-out procedures to hotel standards
• Overseeing guest accounts and administrative processes
• Handling guest queries and challenges with professionalism and care
• Driving service excellence and creating memorable guest experiences

What are we looking for?

• Previous experience as a Reception Manager or Senior Supervisor in a hotel or similar setting
• Exceptional communication and interpersonal skills
• Strong attention to detail and a proactive, solution-focused approach
• Inspirational leadership skills and a commitment to team development
• A genuine passion for delivering exceptional, personalised guest service

We are an equal opportunities employer.

The successful candidate must also be legally eligible to work in Ireland.