Front Office Manager

Bridge House Hotel & Leisure Club , Tullamore; Tullamore; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Supportive family-oriented environment

Certified Great Place to Work

Bike to work scheme

On site parking

Wellness programme

Gym membership

Staff discounts

Pension scheme

Discounted Group Health Insurance

Ongoing training and development

Job summary

Bridge House Hotel & Leisure Club in Tullamore, Ireland, is seeking an experienced Front Office Manager to lead the front desk, guest welcome, and receptionist operations. Reporting to Rooms Division Manager, you will drive service standards, oversee bookings, and coordinate with Reservations, Housekeeping, and other departments to ensure smooth daily operations.

This role offers a competitive salary, a supportive family-oriented environment, and opportunities for professional development within

Qualifications

• Previous experience in a Front Office Manager or senior hotel reception role.
• Experience in a busy hotel environment.
• Excellent customer service and guest relations skills.
• Strong leadership and people management abilities.
• Experience using hotel PMS; HotSoft advantageous.

Responsibilities

• Lead the Front Office and Reception team.
• Oversee guest arrivals, departures, room allocations and billing.
• Maintain high standards of customer service and guest satisfaction.
• Handle guest queries, complaints and service recovery.
• Manage rotas, training, development and performance.
• Ensure Front Office SOPs, cash-handling and security procedures.

Skills

Front Office Manager experience

Leadership

Customer service

Communication

Team management

PMS experience

Shift flexibility

Tools

HotSoft

Job description

About Us

Nestled in the heart of Ireland, in the vibrant town of Tullamore, the Bridge House Hotel is one of the leading wedding venues in Offaly, perfectly located with easy access from Dublin, Galway, and Limerick.

About Us

Nestled in the heart of Ireland, in the vibrant town of Tullamore, the Bridge House Hotel is one of the leading wedding venues in Offaly, perfectly located with easy access from Dublin, Galway, and Limerick.

Our luxurious four-star hotel is a family run hotel renowned across the Midlands and central Ireland for hosting unforgettable weddings, providing warm hospitality and memorable experiences for our guests. Weddings and Special Events are at the heart of what we do.

Role Responsibilities

We are seeking an experienced, professional and enthusiastic Front Office Manager to join our team.

Reporting directly to the Rooms Division Manager and a key member of the hotel management team, the Front Office Manager will take responsibility for the day-to-day operation of the Front Office, ensuring a warm, professional and efficient experience for all our guests.

Key Responsibilities

• Manage and lead the Front Office and Reception team.
• Oversee all aspects of guest arrivals, departures, room allocations and billing.
• Ensure consistently high standards of customer service and guest satisfaction.
• Handle guest queries, complaints and service recovery professionally.
• Manage front office staff rotas, training, development and performance.
• Ensure all Front Office SOPs, cash-handling and security procedures are followed.
• Work closely with Reservations, Housekeeping and all hotel departments to ensure smooth daily operations.
• Monitor room availability, room status and special guest requirements.
• Support the hotel’s revenue strategy through room upgrades and upselling.
• Assist with the management of groups, weddings, conferences and VIP arrivals.
• Monitor guest feedback and identify opportunities to improve the guest experience.
• Ensure effective communication and handovers between all Front Office shifts.
• Support the Rooms Division Manager in achieving departmental and hotel objectives.

Essential Requirements

• Previous experience in a Front Office Manager, Reception Manager, Assistant Front Office Manager or senior hotel Reception role.
• Experience working in a busy hotel environment.
• Excellent customer service and guest relations skills.
• Strong leadership and people management abilities.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong organisational and problem-solving skills.
• Experience managing Reception rotas and day-to-day departmental operations.
• Good administrative and computer skills.
• Experience using hotel Property Management Systems. HotSoft Experience would be an advantage
• Strong attention to detail and accuracy.
• Flexibility to work shifts, including weekends and public holidays as required.
• A hands-on approach and willingness to support the team during busy periods

This is an excellent opportunity for an experienced hotel professional who enjoys a busy environment, takes pride in delivering exceptional guest service and wants to play an important role within the Rooms Division at **The Bridge House Hotel, Tullamore**.

If you are a natural leader with a passion for hospitality and are ready to take the next step in your career, we would love to hear from you.

What We Offer

• Competitive salary
• Supportive family-oriented working environment.
• Certified “Great Place to Work”
• Bike to work scheme
• On site parking
• Wellness programme
• Gym membership
• Staff discounts
• Pension scheme
• Discounted Group Health Insurance
• Ongoing training and development

The Bridge House Hotel is an equal opportunity employer