Radiology Scheduling Administrator

Mater Private Network; Dublin; On-site; EUR 32,000 - 46,000; Full time

Job summary

Mater Private Network is seeking a Scheduling Administrator to join our Central Scheduling team in Dublin. You will coordinate patient bookings across multiple modalities and locations, ensuring efficient administration and adherence to patient care standards.

The role requires Leaving Certificate and proven administrative experience, with strong MS Office skills and familiarity with iMedDoc or Hospital PAS.

Qualifications

• Leaving Certificate with proven administrative experience.
• Proficiency in MS Office (Word, Excel, Outlook).
• Familiarity with iMedDoc or Hospital PAS.

Responsibilities

• Schedule patient appointments across Dublin and Outreach Centres; optimise modality utilisation and refill cancellations.
• Serve as primary contact for patient queries via phone, email, voicemail and text; provide appointment instructions with empathy and clarity.
• Collate required patient documents ahead of appointments; process referrals for testing; maintain confidential records.
• Utilise hospital software (iMedDoc, Hospital PAS, MS Office) to complete tasks accurately and meet deadlines.

Skills

Interpersonal skills

Attention to detail

Discretion under pressure

MS Office

Customer service

Phone support

Education

Leaving Certificate

Tools

iMedDoc

Hospital PAS

MS Office

Job description

Mater Private Network is seeking a proactive, detail-oriented Scheduling Administrator to join our Central Scheduling team. This role is pivotal in delivering a premium, customer-focused service by coordinating patient bookings, managing appointments across multiple modalities and locations, and delivering efficient administrative support to uphold our exceptional standards of patient care and safety.

Key Responsibilities

• Appointment Scheduling & Utilisation: Process booking forms and referrals promptly; schedule patient appointments across Dublin and Outreach Centres; sit consultant clinics; proactively manage calendar slots to optimise modality utilisation and refill cancellations.
• Patient & Service Communication: Act as a professional point of contact for patient queries via phone, email, voicemail, and text; provide clear appointment preparation instructions; ensure service users are treated with dignity, empathy, and respect.
• Administrative Operations: Collate all required patient documentation ahead of appointments; process outgoing referrals for testing; maintain accurate, accessible archives and records in strict compliance with confidentiality policies.
• Systems & Workflow: Utilise hospital software (iMedDoc, Hospital Patient Administration System, and MS Office) to complete tasks accurately; meet operational deadlines; act on feedback to continuously enhance service delivery.

Requirements & Qualifications

• Education & Experience: Leaving Certificate standard of education with proven administrative experience, ideally within a healthcare or workflow-driven environment.
• Technical Skills: Strong computer literacy with proficiency in MS Office (Word, Excel, Outlook); familiarity with iMedDoc or Hospital PAS is highly advantageous.
• Core Competencies: Exceptional interpersonal and communication skills with strong patient sensitivity; high attention to detail and organisership capabilities; ability to exercise discretion and initiative under pressure.
• Operational Fit: Flexibility to adapt working hours to departmental needs; commitment to maintaining high standards of patient care, safety, and strict confidentiality.

MATER PRIVATE NETWORK IS AN EQUAL OPPORTUNITIES EMPLOYER.