Allied Health Administrator, Temporary

Blackrock Health Group; Galway; On-site; EUR 28,000 - 36,000; Full time

Job summary

Blackrock Health Galway Clinic is seeking an Allied Health Administrator to support the radiology department, ensuring smooth patient flow and accurate records. This temporary role runs for 12 months and requires 37 hours per week, combining frontline reception duties with clerical tasks.

You will coordinate appointments, manage patient accounts, assist with referrals and pre-authorisation, and act as a liaison between patients and clinical staff.

Qualifications

• Previous experience in a similar role is highly desirable.
• Strong customer service and interpersonal communication skills.
• Organisational skills to manage a high volume of patient flow and appointments.
• Empathy and patience when interacting with patients who may be anxious or in pain.
• Problem-solving abilities to handle scheduling conflicts or urgent issues effectively.
• Ability to multi-task and prioritise effectively.
• Basic understanding of medical terminology, particularly related to radiology.
• Strong computer skills.

Responsibilities

• Schedule patient appointments and coordinate with department availability.
• Confirm appointments and notify patients of changes or cancellations.
• Set up patient accounts, pre-register and register patients.
• Coordinate billing, monitor charges, and issue receipts.
• Greet patients and visitors warmly, providing assistance as needed.
• Check in patients for appointments and verify personal and insurance details.
• Address patient enquiries regarding appointment times, procedures, and department policies.
• Maintain accurate patient records.
• Process referrals and pre-authorisation paperwork as required.
• Serve as a liaison between patients, radiologists, and radiographers to ensure seamless communication.
• Direct calls to appropriate staff members or departments as necessary.
• Notify the clinical team of any delays or patient concerns.
• Assist in maintaining the cleanliness and organisation of the reception area.
• Manage incoming mail and correspondence related to the radiology department.
• Collaborate with other administrative staff to support department operations.

Skills

Customer service

Interpersonal communication

Organisational skills

Multitasking

Problem solving

Empathy

Medical terminology

Computer skills

Job description

Vacancy at Blackrock Health, Galway Clinic for an Allied Health Administrator.

Role is temporary (12 months), working 37 hours per week.

We are seeking a highly organised and motivated Allied Health Administrator to join our team. This role is central to ensuring the smooth and efficient delivery of clinical services, supporting allied health professionals, and providing an excellent experience for patients.

The Role

• Scheduling patient appointments, coordinating with department availability.
• Confirm appointments and notify patients of any changes or cancellations.
• Setting up patient accounts, pre-registering and registering patients
• Co-ordinate Billing, Processing Monitoring of patient charges and Issue of receipts
• Greet patients and visitors warmly, providing assistance as needed.
• Check in patients for appointments, verifying personal and insurance information.
• Address patient enquiries regarding appointment times, procedures, and department policies.
• Maintain accurate patient records
• Process referrals and pre-authorisation paperwork as required.
• Serve as a liaison between patients, radiologists, and radiographers to ensure seamless communication.
• Direct calls to appropriate staff members or departments as necessary.
• Notify the clinical team of any delays or patient concerns.
• Assist in maintaining the cleanliness and organisation of the reception area.
• Manage incoming mail and correspondence related to the radiology department.
• Collaborate with other administrative staff to support department operations.

The Candidate

• Previous experience in a similar role - highly desirable
• Strong customer service and interpersonal communication skills.
• Organisational skills to manage a high volume of patient flow and appointments.
• Empathy and patience when interacting with patients who may be anxious or in pain.
• Problem-solving abilities to handle scheduling conflicts or urgent issues effectively.
• Ability to multi-task and prioritise effectively
• Basic understanding of medical terminology, particularly related to radiology.
• Strong computer skills

Blackrock Health Galway Clinic is an equal opportunities employer.