Program Operations Lead — Learning Programs

Singapore Human Resources Institute (SHRI); Dublin; On-site; EUR 42,000 - 56,000; Full time

Job summary

Singapore Human Resources Institute (SHRI) is seeking an Operations Executive to coordinate a growing portfolio of professional, corporate and accredited programmes. You will sit at the centre of programme delivery, ensuring pieces come together and our programmes run smoothly.

From confirmation to delivery, you will manage schedules, liaise with faculty and venues, coordinate materials and learner communications, attendance and certification.

Qualifications

• 2–4 years of experience in programme operations, training, education, events or a similar role.
• Strong organisation and follow-through skills.
• Excellent written and verbal communication.
• Ability to prioritise and anticipate problems.
• Comfort collaborating with faculty, learners, clients and colleagues.
• Adaptability to changing requirements while maintaining operational discipline.

Responsibilities

• Coordinate schedules, timelines and operational trackers.
• Coordinate faculty, venues, classrooms, programme materials and delivery requirements.
• Manage learner communications, attendance, assessments and certification.
• Ensure faculty and learners have what they need before, during and after each programme.
• Support customised corporate programmes and larger strategic projects.
• Liaise with clients on schedules, participants, logistics and delivery requirements.
• Maintain accurate programme records and documentation.
• Support administration and compliance requirements (e.g., WSQ, EduTrust).
• Coordinate across curriculum, marketing, finance and other internal teams.
• Identify operational issues early and improve processes as the portfolio grows.

Skills

Organisation & coordination

Communication

Attention to detail

Stakeholder management

Ownership & accountability

Job description

Singapore Human Resources Institute (SHRI) is seeking an Operations Executive to coordinate a growing portfolio of professional, corporate and accredited programmes. You will sit at the centre of programme delivery, ensuring pieces come together and our programmes run smoothly.

From confirmation to delivery, you will manage schedules, liaise with faculty and venues, coordinate materials and learner communications, attendance and certification.