Pillar Manager / Associate Consultant

Singapore Human Resources Institute (SHRI); Dublin; On-site; EUR 70,000 - 95,000; Full time

Job summary

Singapore Human Resources Institute (SHRI) seeks a Pillar Manager / Associate Consultant to own and grow a portfolio of professional and corporate learning programmes. You will coordinate with clients, faculty, L&D, and operations to ensure a top-tier learner experience and strong outcomes for SHRI.

You will lead from planning through delivery, with responsibility for stakeholder management, content development and continuous improvement across programmes.

Qualifications

• 3-5 years of relevant experience in programme management, L&D, HR, consulting, project management or a related field.
• Strong programme and project management skills, with the judgement to prioritise across multiple programmes and competing demands.
• Strong stakeholder and relationship management skills.
• Excellent written and verbal communication, including confidence presenting ideas and facilitating discussions.
• The ability to understand client and learner needs and translate them into practical solutions.
• The ability to guide others, set expectations, maintain standards and follow through to outcomes.
• Commercial awareness and an interest in how programmes, partnerships and client opportunities are developed and grown.
• The flexibility to operate in a changing environment while maintaining structure and accountability.
• A collaborative working style and strong sense of ownership.

Responsibilities

• Own a programme pillar from planning and development through to delivery, review and growth.
• Understand client and learner needs and translate into practical learning solutions and proposals.
• Develop and customise SHRI programmes and proprietary content for different organisations.
• Ensure programmes are properly planned, supported and delivered to a high standard.
• Guide faculty and contributors, set expectations and provide direction and support.
• Monitor learner, faculty and client feedback and translate insights into improvements.
• Manage stakeholder relationships and keep them informed and aligned as priorities evolve.
• Identify new programme, partnership and commercial opportunities within the pillar.

Skills

Programme management

L&D

HR

Client engagement

Relationship management

Communication

Business development

Job description

We are looking for a Pillar Manager / Associate Consultant to take end-to-end ownership of a portfolio of professional and corporate learning programmes.

The role sits at the intersection of programme management, learning, client engagement and business development. You will bring together clients, faculty, L&D, Operations and other stakeholders to ensure your portfolio delivers for learners, clients and SHRI.

The Role & Deliverables

You will own a programme pillar from planning and development through to delivery, review and growth.

Your work will include:

• Portfolio ownership & performance: Manage programme priorities, timelines, performance, standards and continuous development. Provide clear and timely updates on progress, issues and decisions.
• Client needs & solution design: Understand client and learner needs and translate them into practical learning solutions, programme concepts, proposals and recommendations.
• Programme development & customisation: Work with L&D to develop and customise SHRI programmes and proprietary content for different organisations and learner groups.
• Programme delivery: Work with Operations to ensure programmes are properly planned, supported and delivered to the right standard.
• Faculty & contributor management: Guide faculty and other contributors, set clear expectations and ensure they have the direction, information and support needed to deliver well.
• Learner experience & improvement: Stay close to the learner experience, monitor learner, faculty and client feedback, and translate insights into programme improvements.
• Stakeholder management: Manage relationships across management, clients, faculty, internal teams and learners. Keep stakeholders informed, responsive and aligned as priorities and requirements change.
• Growth & commercial opportunities: Support presentations and business development conversations, and identify new programme, partnership and commercial opportunities within the pillar.

Your core deliverable is a strong, well-managed portfolio that delivers for learners, clients and SHRI.

You set priorities and maintain standards across the pillar. You are responsive to the different people who depend on you, whether that means reporting clearly to management, understanding client needs, guiding faculty and internal teams, or ensuring learners are properly supported.

Ultimately, you are accountable for bringing the different pieces together and ensuring that content, learner experience and delivery remain consistently strong across the portfolio.

The Opportunity

This role gives you broad exposure across programme management, learning and consulting. You will work directly with organisations to understand their people and capability needs, shape appropriate solutions and see them through to delivery.

Our environment is dynamic. Client requirements evolve, new opportunities emerge and several programmes and stakeholders may need attention at the same time. You should be comfortable with change while bringing the structure, judgement and follow-through needed to keep your portfolio moving.

As you develop, there is scope to own a larger portfolio, lead more complex client engagements and playa greater role in solution design, partnerships and business development.

The role can grow towards Portfolio Lead, Consultant or broader business leadership responsibilities, depending on your strengths and interests.

Who We Are Looking For

You are a clear communicator and confident relationship manager who can work comfortably with management, clients, faculty, internal teams and learners.

You understand that different stakeholders need different things from you. Management needs clarity. Clients need responsiveness. Faculty and contributors need direction and support. Learners need a strong learning experience.

You are comfortable taking the lead: setting expectations, making decisions, following through and addressing issues when standards are not being met. You also know when to get into the detail and when to empower others to do their jobs.

Most importantly, you take ownership of the outcome, even when parts of the work are delivered by others.

What Do You Bring to the Table?

• 3-5 years of relevant experience in programme management, L&D, HR, consulting, project management or a related field.
• Strong programme and project management skills, with the judgement to prioritise across multiple programmes and competing demands.
• Strong stakeholder and relationship management skills.
• Excellent written and verbal communication, including confidence presenting ideas and facilitating discussions.
• The ability to understand client and learner needs and translate them into practical solutions.
• The ability to guide others, set expectations, maintain standards and follow through to outcomes.
• Commercial awareness and an interest in how programmes, partnerships and client opportunities are developed and grown.
• The flexibility to operate in a changing environment while maintaining structure and accountability.
• A collaborative working style and strong sense of ownership.

Experience in adult learning, HR, organisational development or corporate learning would be useful, but we are open to different backgrounds.

More important is whether you can communicate clearly, bring people together, maintain high standards and take ownership from problem through to outcome.