Program Manager, Scaled Regulatory Operations

Morgan McKinley; Dublin; Hybrid; EUR 85,000 - 105,000; Full time

Job summary

Morgan McKinley is seeking a Program Manager in Dublin to lead regulatory operations programmes on an 11-month contract. You will oversee capacity planning, forecasting, and resource allocation across international teams, ensuring efficient operations and strategic resource coverage.

The role emphasizes data-driven decision making, cross-functional collaboration and delivering dashboards and metrics to inform senior stakeholders. Hybrid work available with significant international interaction.

Qualifications

• 2+ years' experience in Program Management, Operations, Project Management or Business Analysis.
• Experience in capacity planning, workforce planning, resource management or demand forecasting.
• Strong analytical skills with ability to interpret data and identify trends.
• Experience managing projects and coordinating multiple stakeholders across teams.
• Strong Excel skills and experience with reporting tools/dashboards (Power BI/Tableau).
• Excellent communication, organisation and problem-solving skills.
• Ability to manage competing priorities in a fast-paced international environment.

Responsibilities

• Develop and maintain frameworks to monitor operational supply, demand and resource requirements across multiple workflows.
• Lead capacity planning and forecasting activities, analysing workload trends and anticipating future staffing requirements.
• Use data and predictive modelling to identify potential capacity gaps, operational risks and resource requirements.
• Work closely with international stakeholders and external vendors to monitor operational capacity and ensure appropriate resource coverage.
• Develop dashboards, reports and performance metrics to support strategic decision-making.
• Identify opportunities to improve operational efficiency, reduce backlogs and optimise resource allocation.
• Manage cross-functional projects from initiation through to delivery, coordinating stakeholders and ensuring key milestones are achieved.
• Monitor operational performance and provide data-driven recommendations to improve processes and business outcomes.
• Support regulatory reporting and compliance-related operational initiatives.

Skills

Program management

Operations management

Stakeholder management

Analytical skills

Data-driven decision making

Communication

Tools

Power BI

Tableau

Excel

Job description

Program Manager - Regulatory Operations

Location: Dublin (Hybrid - 3 days onsite)
Contract: 11 months

We are currently recruiting for a Program Manager to join a leading global technology organisation on an 11-month contract in Dublin.

This is an exciting opportunity to join a global operations team, supporting large-scale regulatory programmes and helping drive operational efficiency across international teams.

The successful candidate will focus on supply and demand management, capacity planning and forecasting, ensuring operational teams have the appropriate resources to manage changing workloads and regulatory requirements.

Key Responsibilities:

• Develop and maintain frameworks to monitor operational supply, demand and resource requirements across multiple workflows.
• Lead capacity planning and forecasting activities, analysing workload trends and anticipating future staffing requirements.
• Use data and predictive modelling to identify potential capacity gaps, operational risks and resource requirements.
• Work closely with international stakeholders and external vendors to monitor operational capacity and ensure appropriate resource coverage.
• Develop dashboards, reports and performance metrics to support strategic decision-making.
• Identify opportunities to improve operational efficiency, reduce backlogs and optimise resource allocation.
• Manage cross-functional projects from initiation through to delivery, coordinating stakeholders and ensuring key milestones are achieved.
• Monitor operational performance and provide data-driven recommendations to improve processes and business outcomes.
• Support regulatory reporting and compliance-related operational initiatives.

Requirements:

• 2+ years' experience in Program Management, Operations, Project Management, Business Analysis or a similar environment.
• Experience in capacity planning, workforce planning, resource management or demand forecasting.
• Strong analytical skills with the ability to interpret data, identify trends and make recommendations.
• Experience managing projects and coordinating multiple stakeholders across different teams.
• Strong Excel skills and experience working with reporting tools or dashboards such as Power BI or Tableau.
• Excellent communication, organisation and problem-solving skills.
• Ability to manage competing priorities and work effectively in a fast-paced, international environment.

Desirable:

• Experience managing external vendors, BPO partners or outsourced operations.
• Background in regulatory operations, legal operations, compliance or Trust & Safety.
• Experience with automation, AI/ML or process improvement initiatives.
• Experience working with global teams across multiple regions and time zones.

The Opportunity:

You'll have the opportunity to work on high-impact global programmes, collaborate with senior stakeholders and influence strategic decisions around operational planning, resource management and efficiency.

If you have a strong analytical background and experience in operations, capacity planning or program management, we'd love to hear from you.