Program Manager, Scaled Regulatory Operations

Mackin Talent; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare contribution & company 2%/p

Laptop and phone provided

25 days annual leave (pro-rata) + bank

Job summary

Meta in Dublin seeks a Program Manager for Scaled Regulatory Operations on a hybrid 11-month contract. You will own SDM framework, forecast demand, and guide headcount decisions across multiple workflows, coordinating with XFN partners and legal/compliance teams.

The role demands strong data-driven decision making, experience in regulatory or legal operations, and the ability to navigate ambiguity while delivering measurable efficiency gains across 20+ workflows.

Qualifications

• 2+ years of experience in operations, consulting, strategy or equivalent program management
• 2+ years of experience managing complex projects across multiple stakeholders
• Critical thinking and ability to use data to drive solutions
• Experience with capacity planning, forecasting or resource management
• Experience in Legal, Public Policy or Regulatory space
• Knowledge of the intersection of legal guidance, policy and online content
• Ability to navigate ambiguous situations and set priorities
• Proven cross-functional collaboration and time-zone coordination

Responsibilities

• Develop and implement a comprehensive framework for tracking supply and demand across SRO
• Integrate predictive modeling to improve demand forecasting
• Provide analyses to support decisions on headcount and vendor footprint
• Own capacity planning and data monitoring for the program
• Drive initiatives to improve SG&A, backlog and OpEx through data-driven insights
• Create decision-support dashboards for visibility into supply and demand
• Manage interdependencies and mitigate risks to keep delivery on time
• Collaborate with workflow owners and teams to improve efficiency and scale product-driven solutions
• Support regulatory reporting readiness and compliance readiness
• Align outcomes with Meta's strategic and compliance position

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Forecasting

Capacity planning

Stakeholder management

Time management

Education

Business studies / philosophy / political science / law degree

Tools

Dashboards

AI/ML tools

LLM-based tooling

Job description

Program Manager, Scaled Regulatory Operations

Our client is looking for Program Manager, Scaled Regulatory Operations to join their team in Dublin for an 11 month hybrid contract (3 days in office, 2 days remote).

Our client is looking for Program Manager, Scaled Regulatory Operations to join their team in Dublin for an 11 month hybrid contract (3 days in office, 2 days remote). The Product & Regulatory Operations org is a vital part of Meta’s commitment to user and business safety on itsplatforms, delivering operations for emerging and critical priorities across Meta and Global Operations and in closepartnership with product/eng, legal and XFN stakeholders. Scaled Regulatory Operations (SRO) manages complex legalreporting systems and helps Meta adapt to a fast-changingregulatory landscape. Scaled to support billions of people, the team mitigates legal risk and ensures regulatorycompliance across multiple workflows, while building increasingly efficient, scalable operations. As a Program Manager within SRO, you will own the program’s Supply and Demand Management (SDM) practice:building the framework and systems that track, forecast and project SRO’s supply and demand, and translating thatinto informed decisions on headcount and strategic vendor footprint. You will also support workflow owners and thewider program on capacity planning, data monitoring and efficiency initiatives, and regulatory reporting readiness. Astrong candidate will be highly effective at team collaboration, cross-functional leadership, using data to drivedecisions, and creating structure in new and ambiguous situations. Responsibilities:

• Develop and implement a comprehensive framework and system for tracking supply and demand factorsacross SRO, ensuring the program continues to comply with evolving regulatory standards in line withour SDM strategies.
• Integrate predictive modeling techniques to improve accuracy in demand forecasting, working closelywith XFN partners including Data Analytics, Workforce Solutions, Workforce Planning and VendorCapacity Planning.
• Provide the analysis and recommendations that support informed decision-making on headcount andstrategic vendor footprint — whether to hire, where to hire, and how many.
• Own capacity planning and management and ongoing data monitoring for the program, surfacing risks tocoverage and tolerance early.
• Drive initiatives that improve key operational metrics such as SGA, backlog and OpEx spend throughdata-driven insights shared with 10+ Program Managers across 20+ workflows.
• Develop decision-support tools and dashboards that improve visibility into supply, demand, OpEx savingsand strategic planning.
• Manage interdependencies across operations and projects within the program, facilitating risk mitigationand removing roadblocks to keep critical delivery on time.
• Work with workflow owners and team members on strategies for executing, measuring progress andsharing results that enable the team to identify efficiency gains and improvements, while developing andpartnering on upstream product-driven solutions at scale.
• Support efforts to achieve regulatory and legal compliance, including Transparency Report facilitationand the tracking framework behind it.
• Understand Meta’s strategic, legal and compliance position and deliver outcomes that are aligned withour mission and recognized best in the industry.

Requirements

• 2+ years of relevant experience in operations, consulting, strategy or equivalent program managementexperience
• 2+ years of experience managing complex projects and/or programs across multiple stakeholders
• Effective critical thinking and experience leveraging data to anticipate and unblock problems and drivesolutions
• Experience with capacity planning, forecasting or resource management, and comfort working with quantitative models
• Experience in the Legal, Public Policy or Regulatory space (including operations, litigation, audit, control/safeguard management, etc.)
• Knowledge of the intersection of legal guidance, policy and free expression on the Internet
• Experience creating solutions in new and ambiguous situations
• Experience resolving conflicts by finding win-win scenarios, identifying tradeoffs, and setting clearpriorities
• Experience driving collaboration of cross-functional teams, coordinating and communicating effectively,including during high risk and urgent situations
• Proven time-management and organizational skills, and experience working across teams and time zones

Preferred Qualifications:

• Experience in data analytics, including building dashboards and decision-support tooling
• Experience leveraging AI/ML or LLM-based tools for forecasting, capacity planning, or operationalefficiency
• Experience in Legal Operations or regulatory compliance operations
• Experience managing vendor capacity, outsourced delivery or BPO partnerships
• Degree in business studies, philosophy, political science, or law (will not be a practicing attorney role)

• Healthcare contribution and inclusion in company pension scheme
• Work laptop and phone
• 25 days annual leave (pro-rata) plus paid bank holidays
• Expanding workforce with potential for career progression for top performers