Program Manager

Eden Recruitment Limited; Dublin; Híbrido; EUR 65.000 - 90.000; Jornada completa

Descripción de la vacante

Eden Recruitment Limited, on behalf of our client in Dublin, is seeking a Program Manager for an 11-month contract. The role combines on-site and remote work, with 3 days on site and 2 days at home.

You will build a framework for tracking supply and demand, apply predictive modeling, and advise on headcount and vendor footprint. The position emphasizes cross-functional collaboration, data analytics, and risk management to keep delivery on schedule.

Formación

• BA/BS degree or equivalent practical experience.
• 2+ years in operations, consulting, strategy or program management.
• 2+ years managing complex programs across multiple stakeholders.
• Experience with capacity planning, forecasting or resource management.
• Experience in Legal, Public Policy, or Regulatory space.
• Ability to work across time zones and cross-functional teams.

Responsabilidades

• Develop and implement a framework to track supply and demand across SRO.
• Integrate predictive modeling to improve demand forecasting.
• Provide analysis to support headcount and vendor footprint decisions.
• Own capacity planning and ongoing data monitoring for the program.
• Drive data-driven initiatives to improve SGA, backlog and OpEx spend.
• Develop dashboards to improve visibility into supply, demand and planning.
• Coordinate interdependencies across operations and projects to keep delivery on time.

Conocimientos

Critical thinking

Data-driven

Capacity planning

Forecasting

Resource management

Stakeholder management

Cross-functional collaboration

Time management

Problem solving

Educación

BA/BS degree, or equivalent practical experience

Descripción del empleo

On behalf of our client in Dublin, we are hiring a Program Manager to join their team on an 11 month contract. The role will be 3 days on site and 2 days at home.

Responsibilities:

• Develop and implement a comprehensive framework and system for tracking supply and demand factors across SRO, ensuring the program continues to comply with evolving regulatory standards in line with our SDM strategies.
• Integrate predictive modeling techniques to improve accuracy in demand forecasting, working closely with XFN partners including Data Analytics, Workforce Solutions, Workforce Planning and Vendor Capacity Planning.
• Provide the analysis and recommendations that support informed decision-making on headcount and strategic vendor footprint — whether to hire, where to hire, and how many.
• Own capacity planning and management and ongoing data monitoring for the program, surfacing risks to coverage and tolerance early.
• Drive initiatives that improve key operational metrics such as SGA, backlog and OpEx spend through data-driven insights shared with 10+ Program Managers across 20+ workflows.
• Develop decision-support tools and dashboards that improve visibility into supply, demand, OpEx savings and strategic planning.
• Manage interdependencies across operations and projects within the program, facilitating risk mitigation and removing roadblocks to keep critical delivery on time.

Minimum Qualifications:

• BA/BS degree, or equivalent practical experience
• 2+ years of relevant experience in operations, consulting, strategy or equivalent program management experience
• 2+ years of experience managing complex projects and/or programs across multiple stakeholders
• Effective critical thinking and experience leveraging data to anticipate and unblock problems and drive solutions
• Experience with capacity planning, forecasting or resource management, and comfort working with quantitative models
• Experience in the Legal, Public Policy or Regulatory space (including operations, litigation, audit, control/safeguard management, etc.)
• Knowledge of the intersection of legal guidance, policy and free expression on the Internet
• Experience creating solutions in new and ambiguous situations
• Experience resolving conflicts by finding win-win scenarios, identifying tradeoffs, and setting clear priorities
• Experience driving collaboration of cross-functional teams, coordinating and communicating effectively, including during high risk and urgent situations
• Proven time-management and organizational skills, and experience working across teams and time zones

Preferred Qualifications:

• Experience in data analytics, including building dashboards and decision-support tooling
• Experience leveraging AI/ML or LLM-based tools for forecasting, capacity planning, or operational efficiency
• Experience in Legal Operations or regulatory compliance operations
• Experience managing vendor capacity, outsourced delivery or BPO partnerships
• Degree in business studies, philosophy, political science, or law (will not be a practicing attorney role)