POS Customer Success Manager - SaaS & Technical Support

ANKER Group; Leinster; Presencial; EUR 45 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flat hierarchies

Flexible working hours

Empower employees to own tasks

Resumo da oferta

Locafox GmbH in Bielefeld seeks a full-time Customer Success Manager / Technical Customer Service Representative to support POS systems from onboarding through daily operations. You will handle technical questions, diagnose issues, and maintain strong client relationships while working closely with Product and Development to turn feedback into improvements.

The role requires German fluency and good English, with a focus on scalable customer success and high-quality service in a fast-paced retail

Qualificações

• Experience in customer success, technical support, SaaS or account management.
• Direct contact with customers and ability to empathize with store staff.
• Strong diagnostic approach and problem-solving mindset.
• Clear, professional, solution-oriented communication across roles.
• Independent worker with ownership of projects and clients.
• Technical aptitude and interest in software/hardware and digital solutions.
• POS environments or retail tech experience is a major plus.
• German fluency and good English required.

Responsabilidades

• Onboard customers and set up POS systems, serving as their main contact.
• Provide support for questions and technical issues related to POS software and hardware.
• Diagnose problems, pinpoint errors, and work with customers to resolve.
• Build long-term relationships with existing customers and ensure success.
• Understand customers' POS processes and optimize day-to-day operations.
• Gather feedback to inform product improvements and new requirements.
• Collaborate with product management to translate customer challenges into specifications.
• Identify recurring issues and drive root-cause elimination.
• Help improve customer support processes, workflows, and documentation.
• Record inquiries and communications in the CRM system and share critical updates.

Conhecimentos

Customer success

Technical support

SaaS support

Account management

German fluency

English communication

Zoho CRM

Ferramentas

Zoho CRM

Descrição da oferta de emprego

Locafox GmbH in Bielefeld seeks a full-time Customer Success Manager / Technical Customer Service Representative to support POS systems from onboarding through daily operations. You will handle technical questions, diagnose issues, and maintain strong client relationships while working closely with Product and Development to turn feedback into improvements.

The role requires German fluency and good English, with a focus on scalable customer success and high-quality service in a fast-paced retail