Senior CSM (German-speaking) - AI SaaS, Remote-First

n8n GmbH; Ireland; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Remote-first

Hackathons

Career growth opportunities

Job summary

n8n GmbH is seeking a Senior Customer Success Manager (High-Touch) for the German-speaking market. You will own a small book of enterprise customers post-sale, learning their business and building strong relationships across IT, engineering, and executive levels to drive measurable ROI and renewal growth.

You will collaborate with Support, Solutions Engineering and Product to remove blockers, lead kickoffs and health checks, and translate product usage into durable business value across Europe.

Qualifications

• German native speaker with fluent business English and based in Europe (Germany ideal; willing to travel to customers).
• Senior Enterprise Customer Success experience with ownership of a retention and renewal lifecycle.
• Experience managing a small book of enterprise SaaS customers and running kickoffs, onboardings and QBRs.
• Revenue ownership with track record of renewals and growth; KPI-driven.
• Technical acumen to engage with IT/engineering stakeholders (APIs, integrations, environments).
• DACH enterprise experience with large German-speaking enterprises.
• Commercial acumen and ability to translate product usage into ROI and business value.
• Strong account strategy, operating cadence, and cross-functional collaboration.
• Senior stakeholder management and ability to build trusted relationships.
• Builder mindset and ownership in fast-changing environments.

Responsibilities

• Own a small book of n8n’s largest enterprise customers in the German-speaking market as the primary post-sales partner.
• Build account strategies and a footprint across IT, engineering, business and executive stakeholders.
• Own retention and expansion targets; drive renewals and growth in partnership with Account Executives.
• Lead customer kickoffs and success planning; align stakeholders on goals, timelines and outcomes.
• Drive onboarding and enablement for technical and business audiences; unblock implementation.
• Run a strong operating cadence with health checks and exec syncs; spot risks early.
• Quantify and communicate business value with ROI narratives tied to adoption and outcomes.
• Collaborate with Support, Solutions Engineering and Product to resolve blockers and ensure a seamless experience.
• Provide structured customer feedback to Product and Engineering and share insights with the CS team.

Job description

n8n GmbH is seeking a Senior Customer Success Manager (High-Touch) for the German-speaking market. You will own a small book of enterprise customers post-sale, learning their business and building strong relationships across IT, engineering, and executive levels to drive measurable ROI and renewal growth.

You will collaborate with Support, Solutions Engineering and Product to remove blockers, lead kickoffs and health checks, and translate product usage into durable business value across Europe.