Pharma Expanded Access Programs Coordinator

Uniphar Group; Rathcoole; On-site; EUR 38,000 - 52,000; Full time

Job summary

Uniphar Group is seeking a Healthcare Enquiries Coordinator to manage HCP inquiries via email and phone, triaging and resolving issues promptly. You’ll work with Project Management to align on KPIs and deliverables for each program.

The role supports physicians and pharmacists, handles qualification processes under SOPs and GDP, and oversees hospital and wholesaler accounts while coordinating with Quality and Finance. Strong communication and ERP/SAP familiarity will help succeed.

Qualifications

• Ideally educated to degree level.
• Experience in the pharmaceutical industry preferred.
• Proficient in Microsoft Outlook & Excel (Intermediate).
• Experience with ERP systems (SAP or D365) advantageous.
• Familiarity with CRM tools is a plus.
• Strong attention to detail and compliance mindset.

Responsibilities

• Oversee and triage enquiries from HCPs through program inboxes and lines.
• Collaborate with Project Management to understand KPIs and deliverables for each program.
• Support physicians and pharmacists with general enquiries; escalate medical queries as needed.
• Manage qualification process per SOPs and GDP for HCPs and hospitals.
• Oversee hospital and wholesaler accounts; coordinate with Quality and Finance for setup and revalidation.
• Register HCPs and enroll patients based on program, quality and regulatory requirements.
• Ensure regulatory, quality and supply chain compliance with respective teams.
• Process sales orders in ERP for billing purposes.
• Coordinate logistics with warehouse; ensure proper picking, packing and shipping; provide shipping docs.
• Book couriers; manage collection/delivery; ensure proper storage conditions and timely delivery.
• Assist with client reports and order tracking; update costs for billing.
• Invoice creation and cost updates; reconcile overdue accounts with Finance.
• Provide administrative and project support as required.

Skills

Attention to detail

Outlook

Excel

ERP SAP

ERP D365

CRM tools

Verbal communication

Written communication

Team player

Multitasking

Education

Degree level

Job description

Uniphar Group is seeking a Healthcare Enquiries Coordinator to manage HCP inquiries via email and phone, triaging and resolving issues promptly. You’ll work with Project Management to align on KPIs and deliverables for each program.

The role supports physicians and pharmacists, handles qualification processes under SOPs and GDP, and oversees hospital and wholesaler accounts while coordinating with Quality and Finance. Strong communication and ERP/SAP familiarity will help succeed.