Expanded Access Program Coordinator

Uniphar Group; South Dublin; On-site; EUR 30,000 - 55,000; Full time

Job summary

Uniphar Group is seeking a detail‑oriented administrator to manage Healthcare Professional enquiries, coordinate with project teams on KPIs, and support physicians and pharmacists with information requests. The role ensures SOP/GDP compliant qualification and handles HCP registrations and order processing.

You will liaise with Regulatory, Quality and Finance teams, manage hospital accounts, and assist with invoicing, logistics, and reporting.

Qualifications

• Ideally educated to degree level and pharma industry experience preferred.
• Experience with ERP systems SAP or D365 and CRM tools is advantageous.
• Proficient in Microsoft Outlook & Excel (intermediate level) required.

Responsibilities

• Handle enquiries from Healthcare Professionals via email and phone with timely responses.
• Coordinate with Project Management to align with KPI deliverables for each program.
• Support physicians and pharmacists with general enquiries and escalate medical queries when needed.
• Manage HCP/Hospital qualification processes per SOPs and GDP guidelines.
• Oversee hospital and wholesaler accounts and assist with onboarding/revalidation.
• Process HCP registrations, patient enrolment, and regulatory compliance tasks.
• Process sales orders in ERP for billing; coordinate logistics and shipping docs.
• Book couriers, track shipments, and ensure compliant delivery and storage conditions.
• Generate client reports and assist with order tracking metrics.
• Issue invoices and support cost updates for billing; liaise on overdue accounts.
• Provide administrative support and project coordination as required.

Skills

Attention to detail

Process adherence

Pharma regulation knowledge

Regulated environment

Multitasking / fast learning

Verbal and written communication

Team player / motivated attitude

Outlook & Excel proficiency

Education

Degree level education

Tools

SAP

D365 (Dynamics 365)

CRM tools

Outlook

Excel

Job description

Healthcare Professional Enquiries Management: Oversee and triage all enquiries from Healthcare Professionals (HCPs) through the dedicated program email inboxes and telephone lines, ensuring timely responses and resolution.

Collaboration with Project Management: Work closely with the Project Management team to comprehend the specific Key Performance Indicators (KPIs) and deliverables for each program, ensuring alignment with objectives.

Support for Physicians and Pharmacists: Provide assistance to prescribing physicians and pharmacists with general enquiries, escalating medical queries to the Pharmaceutical client as necessary.

Qualification Process Management: Comply with the qualification process in accordance with Standard Operating Procedures (SOPs) and Good Distribution Practices (GDP) for HCPs and hospitals.

Account Management: Oversee hospital and wholesaler accounts within Uniphar systems, coordinating with the Quality and Finance teams to complete account setup and revalidation when required.

HCP Registration and Patient Enrolment: Manage new HCP requests, and patient enrolment based on program, quality and in-country regulatory requirements

Regulatory, Quality and Supply Chain Compliance: Work closely with the Regulatory, Quality and Supply Chain teams to ensure compliance with legal pathways, importation requirements, and the Healthcare Professional’s application process where applicable.

Sales Order Processing: Process sales orders through the ERP system for billing purposes.

Logistics Coordination: Liaise with the warehouse team to ensure proper picking, packing, and shipping of orders, including providing necessary shipping documentation.

Courier and Shipment Management: Complete bookings with couriers for collection and delivery, ensuring timely and compliant delivery. Oversee the receipt of products under required storage and temperature conditions.

Reporting and Metrics: Assist with generating client reports on program metrics and provide updates on order tracking.

Invoicing and Financial Coordination: Issue invoices for product orders, and support the update of costs for the billing process.

Reconciliation of Accounts: Liaise with internal finance teams for the reconciliation of overdue accounts and monitor incoming invoice payments.

Administrative and Project Support: Assist with various administrative tasks, project coordination, and other duties as required by management. Candidate Requirements:

Education: Ideally educated to degree level.

Experience: Previous experience within the pharmaceutical industry is preferred. Proficient in Microsoft Outlook & Excel (Intermediate level). Experience with ERP systems such as SAP or D365 is an advantage. Familiarity with CRM tools is a plus.

Skills: Strong attention to detail. Ability to follow comprehensive processes and adhere to rules. Keen to expand knowledge of pharma legal regulations. Ability to thrive in a highly regulated and ever-changing environment. Capable of multitasking, learning fast and thinking quickly in high-pressure situations. Excellent verbal and written communication skills. Team player with a highly motivated attitude.