Expanded Access Program Coordinator

Uniphar; Rathcoole; Presencial; EUR 38.000 - 52.000; Jornada completa

Descripción de la vacante

Uniphar Group is seeking a Healthcare Enquiries Coordinator to manage HCP inquiries via email and phone, triaging and resolving issues promptly. You’ll work with Project Management to align on KPIs and deliverables for each program.

The role supports physicians and pharmacists, handles qualification processes under SOPs and GDP, and oversees hospital and wholesaler accounts while coordinating with Quality and Finance. Strong communication and ERP/SAP familiarity will help succeed.

Formación

• Ideally educated to degree level.
• Experience in the pharmaceutical industry preferred.
• Proficient in Microsoft Outlook & Excel (Intermediate).
• Experience with ERP systems (SAP or D365) advantageous.
• Familiarity with CRM tools is a plus.
• Strong attention to detail and compliance mindset.

Responsabilidades

• Oversee and triage enquiries from HCPs through program inboxes and lines.
• Collaborate with Project Management to understand KPIs and deliverables for each program.
• Support physicians and pharmacists with general enquiries; escalate medical queries as needed.
• Manage qualification process per SOPs and GDP for HCPs and hospitals.
• Oversee hospital and wholesaler accounts; coordinate with Quality and Finance for setup and revalidation.
• Register HCPs and enroll patients based on program, quality and regulatory requirements.
• Ensure regulatory, quality and supply chain compliance with respective teams.
• Process sales orders in ERP for billing purposes.
• Coordinate logistics with warehouse; ensure proper picking, packing and shipping; provide shipping docs.
• Book couriers; manage collection/delivery; ensure proper storage conditions and timely delivery.
• Assist with client reports and order tracking; update costs for billing.
• Invoice creation and cost updates; reconcile overdue accounts with Finance.
• Provide administrative and project support as required.

Conocimientos

Attention to detail

Outlook

Excel

ERP SAP

ERP D365

CRM tools

Verbal communication

Written communication

Team player

Multitasking

Educación

Degree level

Descripción del empleo

· Healthcare Professional Enquiries Management: Oversee and triage all enquiries from Healthcare Professionals (HCPs) through the dedicated program email inboxes and telephone lines, ensuring timely responses and resolution.· Collaboration with Project Management: Work closely with the Project Management team to comprehend the specific Key Performance Indicators (KPIs) and deliverables for each program, ensuring alignment with objectives.· Support for Physicians and Pharmacists: Provide assistance to prescribing physicians and pharmacists with general enquiries, escalating medical queries to the Pharmaceutical client as necessary.· Qualification Process Management: Comply with the qualification process in accordance with Standard Operating Procedures (SOPs) and Good Distribution Practices (GDP) for HCPs and hospitals.· Account Management: Oversee hospital and wholesaler accounts within Uniphar systems, coordinating with the Quality and Finance teams to complete account setup and revalidation when required.· HCP Registration and Patient Enrolment: Manage new HCP requests, and patient enrolment based on program, quality and in-country regulatory requirements· Regulatory, Quality and Supply Chain Compliance: Work closely with the Regulatory, Quality and Supply Chain teams to ensure compliance with legal pathways, importation requirements, and the Healthcare Professional’s application process where applicable.· Sales Order Processing: Process sales orders through the ERP system for billing purposes.· Logistics Coordination: Liaise with the warehouse team to ensure proper picking, packing, and shipping of orders, including providing necessary shipping documentation.· Courier and Shipment Management: Complete bookings with couriers for collection and delivery, ensuring timely and compliant delivery. Oversee the receipt of products under required storage and temperature conditions.· Reporting and Metrics: Assist with generating client reports on program metrics and provide updates on order tracking.· Invoicing and Financial Coordination: Issue invoices for product orders, and support the update of costs for the billing process.· Reconciliation of Accounts: Liaise with internal finance teams for the reconciliation of overdue accounts and monitor incoming invoice payments.· Administrative and Project Support: Assist with various administrative tasks, project coordination, and other duties as required by management. Candidate Requirements:· Education: Ideally educated to degree level.· Experience: Previous experience within the pharmaceutical industry is preferred. Proficient in Microsoft Outlook & Excel (Intermediate level). Experience with ERP systems such as SAP or D365 is an advantage. Familiarity with CRM tools is a plus.· Skills: Strong attention to detail. Ability to follow comprehensive processes and adhere to rules. Keen to expand knowledge of pharma legal regulations. Ability to thrive in a highly regulated and ever-changing environment. Capable of multitasking, learning fast and thinking quickly in high-pressure situations. Excellent verbal and written communication skills. Team player with a highly motivated attitude.