Healthcare Access Programs Lead

Uniphar Group

Dublin

On-site

EUR 40,000 - 55,000

Full time

2 days ago

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Job summary

Uniphar Group in Ireland is seeking a Healthcare Enquiries Coordinator to manage HCP inquiries via dedicated program email inboxes and phone lines, ensuring timely responses and resolution. You will collaborate with Project Management to understand KPIs and deliverables, support physicians and pharmacists with general inquiries, and escalate medical queries as needed.

Key tasks include ERP-based order processing, warehouse coordination, regulatory and quality compliance, and generating client

Qualifications

Ideally a degree holder with pharma sector exposure.
Proficient in MS Outlook and Excel; ERP systems experience preferred.
Strong attention to detail and ability to follow strict SOPs in a regulated environment.

Responsibilities

Oversee HCP enquiries via program email inboxes and phone lines.
Collaborate with Project Management to align on KPIs and deliverables.
Support physicians and pharmacists with general enquiries and escalate medical queries.
Process sales orders through ERP for billing.
Coordinate with warehouse for picking, packing and shipping.
Generate client reports on program metrics and track orders.
Assist with account setup and revalidation with Quality and Finance.
Ensure regulatory, quality and GDP compliance with applicable pathways.
Reconcile overdue accounts with internal finance.