Expanded Access Program Specialist: HCP Enquiries & Compliance

Uniphar Group; South Dublin; Presencial; EUR 30 000 - 55 000; Tempo integral

Resumo da oferta

Uniphar Group is seeking a detail‑oriented administrator to manage Healthcare Professional enquiries, coordinate with project teams on KPIs, and support physicians and pharmacists with information requests. The role ensures SOP/GDP compliant qualification and handles HCP registrations and order processing.

You will liaise with Regulatory, Quality and Finance teams, manage hospital accounts, and assist with invoicing, logistics, and reporting.

Qualificações

• Ideally educated to degree level and pharma industry experience preferred.
• Experience with ERP systems SAP or D365 and CRM tools is advantageous.
• Proficient in Microsoft Outlook & Excel (intermediate level) required.

Responsabilidades

• Handle enquiries from Healthcare Professionals via email and phone with timely responses.
• Coordinate with Project Management to align with KPI deliverables for each program.
• Support physicians and pharmacists with general enquiries and escalate medical queries when needed.
• Manage HCP/Hospital qualification processes per SOPs and GDP guidelines.
• Oversee hospital and wholesaler accounts and assist with onboarding/revalidation.
• Process HCP registrations, patient enrolment, and regulatory compliance tasks.
• Process sales orders in ERP for billing; coordinate logistics and shipping docs.
• Book couriers, track shipments, and ensure compliant delivery and storage conditions.
• Generate client reports and assist with order tracking metrics.
• Issue invoices and support cost updates for billing; liaise on overdue accounts.
• Provide administrative support and project coordination as required.

Conhecimentos

Attention to detail

Process adherence

Pharma regulation knowledge

Regulated environment

Multitasking / fast learning

Verbal and written communication

Team player / motivated attitude

Outlook & Excel proficiency

Formação académica

Degree level education

Ferramentas

SAP

D365 (Dynamics 365)

CRM tools

Outlook

Excel

Descrição da oferta de emprego

Uniphar Group is seeking a detail‑oriented administrator to manage Healthcare Professional enquiries, coordinate with project teams on KPIs, and support physicians and pharmacists with information requests. The role ensures SOP/GDP compliant qualification and handles HCP registrations and order processing.

You will liaise with Regulatory, Quality and Finance teams, manage hospital accounts, and assist with invoicing, logistics, and reporting.