PharmaSource Coordinator - Hospital Supply & SAP

Uniphar; Newcastle; On-site; EUR 32,000 - 48,000; Full time

Job summary

Pharmasource Hospital Technician at Uniphar handles hospital customer orders, stock queries, and shortages. The role supports cross‑functional teams, procurement, and retail colleagues to maintain efficient service levels.

The position involves coordinating with manufacturers on access programmes, resolving customer queries, and ensuring timely order processing under SLA; some periods may require extra hours during busy times.

Qualifications

• Relevant professional qualifications are advantageous.
• Must have extensive EMP product knowledge and understanding of supply of EMP products.
• Minimum 3 years in a customer service role in pharma.

Responsibilities

• Review and improve Pharmasource hospital processes and systems.
• Promote the Uniphar website to PS hospital customers to increase web usage for orders.
• Support manufacturers via Managed Access & Compassionate Use programmes.

Skills

EMP product knowledge

SAP

Customer service

MS Office

Flexibility

Clear diction

Job description

Pharmasource Hospital Technician at Uniphar handles hospital customer orders, stock queries, and shortages. The role supports cross‑functional teams, procurement, and retail colleagues to maintain efficient service levels.

The position involves coordinating with manufacturers on access programmes, resolving customer queries, and ensuring timely order processing under SLA; some periods may require extra hours during busy times.