Expanded Access Programs Specialist

Uniphar; The Municipal District of Greystones; Hybride; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Uniphar is seeking a Healthcare Professional Enquiries Management specialist to oversee and triage enquiries from HCPs via program inboxes and phone lines, ensuring timely responses and resolution.

You will collaborate with Project Management to align KPIs, support physicians and pharmacists, manage HCP registrations, orders, and invoicing, and ensure compliance with SOPs and regulatory requirements.

Qualifications

• Ideally educated to degree level.
• Experience in the pharmaceutical industry is preferred.
• Proficient in Microsoft Outlook & Excel (Intermediate).

Responsabilités

• Oversee and triage enquiries from Healthcare Professionals via program inboxes and phone lines, ensuring timely responses and resolution.
• Collaborate with Project Management to understand KPIs and deliverables and ensure alignment with objectives.
• Provide support to prescribing physicians and pharmacists, escalating medical queries as needed.
• Manage HCP registration and patient enrolment in compliance with SOPs, GDP, and regulatory requirements.
• Process sales orders through the ERP system for billing and coordinate with Logistics for shipping documentation.

Connaissances

Attention to detail

Verbal and written communication

Multitasking

Team player

Formation

Degree level education

Outils

Excel

CRM tools

SAP

D365

Description du poste

Uniphar is seeking a Healthcare Professional Enquiries Management specialist to oversee and triage enquiries from HCPs via program inboxes and phone lines, ensuring timely responses and resolution.

You will collaborate with Project Management to align KPIs, support physicians and pharmacists, manage HCP registrations, orders, and invoicing, and ensure compliance with SOPs and regulatory requirements.