Trainee Insurance Advisor

Arthur J. Gallagher & Co. (AJG); Killarney; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Benefits program

Career development

Collaborative culture

Global reach/local impact

Job summary

Gallagher, a leading global insurance broker, invites applications for a full-time customer service role in Ireland. You will greet customers, understand their needs, and guide them through insurance options while building lasting relationships.

No insurance experience is required initially; training and professional qualifications are supported to develop your career within the Gallagher family. You will operate across phone and email channels, maintain accurate records, and work with insurers

Qualifications

• No prior insurance experience required.
• Willingness to learn and pursue professional qualifications, fully supported by us.
• Eligibility to work in Ireland.

Responsibilities

• Speak with customers to understand their needs and help them explore suitable insurance options.
• Build lasting relationships by delivering excellent customer service and support.
• Prepare and manage quotations, renewals and policy changes.
• Work closely with insurers and underwriters to find the best solutions for customers.
• Support customers across phone, email and other communication channels.
• Maintain accurate customer records and ensure regulatory requirements are met.
• Continue developing knowledge and professional skills through ongoing training and development opportunities.

Skills

Customer focus

Communication

Team player

Organisational skills

Education

Leaving Certificate

Tools

CRM systems

Microsoft Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At GMIB, part of Gallagher, we're not looking for insurance experts. We're looking for great people.

People who enjoy helping others. People who are curious, motivated and eager to learn. People who want to build a career where they can develop new skills, gain professional qualifications and make a real difference to customers every day.

As part of Gallagher, one of the world's leading insurance brokerages, we’re proud to invest in our people. Whether you're starting your career, looking for a fresh challenge, or bringing experience from retail, hospitality, banking, customer service or another industry, we’ll give you the training, support and opportunities you need to succeed.

You don't need previous insurance experience. We'll teach you everything you need to know about the industry, provide support towards professional qualifications, and help you build a rewarding long-term career with us.

How you'll make an impact

You'll help customers find the protection that's right for them while delivering a friendly, professional and personalised service. You'll:

• Speak with customers to understand their needs and help them explore suitable insurance options.
• Build lasting relationships by delivering excellent customer service and support.
• Provide guidance on a range of personal insurance products.
• Prepare and manage quotations, renewals and policy changes.
• Work closely with insurers and underwriters to find the best solutions for customers.
• Support customers across phone, email and other communication channels.
• Maintain accurate customer records and ensure regulatory requirements are met.
• Continue developing your knowledge and professional skills through ongoing training and development opportunities.

About you

You don't need insurance experience to join us. We're looking for people who are:

• Customer-focused and enjoy helping others.
• Confident communicators who build relationships easily.
• Positive, motivated and eager to learn.
• Organised and able to manage competing priorities.
• Comfortable using technology and learning new systems.
• Team players who enjoy working with and supporting others.
• Committed to delivering a great customer experience.

Most importantly, we're looking for attitude and potential. Whether you've worked in retail, hospitality, banking, customer service or another people-focused role, we'd love to hear from you.

What You’ll Need:

• A Leaving Certificate (or equivalent qualification), or a relevant third-level qualification.
• A willingness to learn and work towards professional insurance qualifications, fully supported by us.
• Eligibility to work in Ireland.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)