People & Performance Store Leader

Marks & Spencer Plc; Dublin; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Colleague discount

Holiday entitlement

Bonus schemes

Pension & Life Assurance

Maternity pay

Work-life options

Induction & training

Wellbeing support

Volunteer day

Job summary

Marks & Spencer plc is seeking a Colleague Manager to lead a store team, shaping how we serve customers and empower colleagues. You will own the end-to-end colleague experience, set high standards, and role model the M&S values in every interaction.

You will mentor and coach Shift Leads and Sales Advisors, drive safe and legal store operations, and deliver launches and campaigns with precision. The role emphasizes performance, collaboration with leadership, and building a great place to work.

Qualifications

• Proven ability to lead and develop a store team.
• Demonstrated management of performance and employee coaching.
• Commitment to delivering high standards of customer service.

Responsibilities

• Take full accountability for direct reports and their experience.
• Mentor and develop your team, manage performance.
• Collaborate with store leadership to deliver objectives.
• Role model M&S behaviours and adapt to priorities.
• Act on customer feedback to exceed expectations.
• Empower teams in service, selling, and filling.
• Ensure store operations are safe, legal, and compliant.
• Coach Shift Leads and Sales Advisors for smooth operations.
• Drive launches, events, and campaigns with accuracy.
• Demonstrate digital confidence across T&A, MyHR, Teams, PowerBI.

Skills

People management

Leadership

Coaching

Digital tools

Communication

Customer service

Team collaboration

Tools

PowerBI

MyHR

Time & Attendance

Teams

Job description

Marks & Spencer plc is seeking a Colleague Manager to lead a store team, shaping how we serve customers and empower colleagues. You will own the end-to-end colleague experience, set high standards, and role model the M&S values in every interaction.

You will mentor and coach Shift Leads and Sales Advisors, drive safe and legal store operations, and deliver launches and campaigns with precision. The role emphasizes performance, collaboration with leadership, and building a great place to work.