Store People Leader: Inspire Teams & Elevate Experience

Marks & Spencer Plc; Dublin; On-site; EUR 32,000 - 44,000; Full time

Job summary

Marks & Spencer Plc in Ireland seeks a Colleague Manager to lead and develop a high-performing team, driving exceptional customer experiences and operational excellence. You will coach, mentor, and empower colleagues across Service, Selling, and Filling to meet shared targets.

You will partner with store leadership to deliver initiatives, maintain safety and compliance, and foster a positive, inclusive workplace culture that reflects M&S values.

Qualifications

• Experience leading and developing teams, with responsibility for end-to-end colleague experience.
• Ability to coach and mentor, manage performance, and drive customer service excellence.
• Experience collaborating with store leadership to achieve objectives.

Responsibilities

• Lead and inspire your team with accountability for end-to-end colleague experience.
• Coach and develop performance, celebrate success, and address underperformance.
• Collaborate with store leadership to deliver objectives and ensure safe, legal operations.
• Drive customer-focused service and selling through team empowerment and feedback loops.
• Deliver flawless launches, events, and campaigns with precise execution.

Skills

People management

Coaching

Customer experience

Leadership

Tools

PowerBI

MyHR

Teams

Job description

Marks & Spencer Plc in Ireland seeks a Colleague Manager to lead and develop a high-performing team, driving exceptional customer experiences and operational excellence. You will coach, mentor, and empower colleagues across Service, Selling, and Filling to meet shared targets.

You will partner with store leadership to deliver initiatives, maintain safety and compliance, and foster a positive, inclusive workplace culture that reflects M&S values.