Colleague Experience Leader — 4-Day Week & Growth Focus

Marks and Spencer; Dublin; On-site; EUR 36,000 - 52,000; Full time

Benefits offered by this job

Colleague discount

Holiday entitlement

Discretionary bonus

Pension & Life Assurance

Maternity pay

WorkLife options

Induction & training

Perks portal

Parental policies

Wellbeing support

Volunteer day

Job summary

Marks & Spencer is seeking a Colleague Manager to lead and inspire a store team as part of our transformation journey. You will own the colleague lifecycle, coach leaders, and drive customer service excellence in a dynamic retail environment.

In this role you will ensure safe, legal trading, deliver launches and campaigns, develop talent, and embed our values while embracing flexible work practices and wellbeing benefits.

Responsibilities

• Take full accountability for direct reports and their end-to-end experience.
• Mentor and develop your team, celebrating success and managing performance.
• Collaborate with the store leadership team to deliver shared objectives.
• Role model the M&S behaviours and demonstrate flexibility as business priorities evolve.
• Act on customer feedback with urgency to go above and beyond.
• Empower teams to take ownership of Service, Selling, and Filling.
• Create a great place to work by listening to and acting on colleague feedback.
• Ensure the store trades safely and legally at all times.
• Support and coach Shift Leads and Sales Advisors to deliver smooth operations—without directly completing operational tasks.
• Implement launches, events, and campaigns flawlessly, right first time.
• Drive accurate execution of all processes and guidelines in collaboration with your team.
• Raise the bar through coaching and performance development.
• Lead your team to deliver a consistent and exceptional customer experience.
• Drive sales and contribution through consistent delivery of key inputs.
• Demonstrate digital confidence across all platforms including Time & Attendance, MyHR, Teams, and PowerBI.
• Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work, scheduling, holiday management, and more.
• Manage new starters through probation effectively.
• Spot and develop talent to meet future succession needs.
• Ensure duty of care calls and Returns to Work are completed promptly.
• Conduct absence review meetings where applicable.
• Complete 100% of check-ins, celebrating success and managing performance.
• Ensure compliance learning is completed by all colleagues.

Job description

Marks & Spencer is seeking a Colleague Manager to lead and inspire a store team as part of our transformation journey. You will own the colleague lifecycle, coach leaders, and drive customer service excellence in a dynamic retail environment.

In this role you will ensure safe, legal trading, deliver launches and campaigns, develop talent, and embed our values while embracing flexible work practices and wellbeing benefits.