Store Colleague Lead & People Coach

Marks and Spencer; Dublin; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

20% discount

Holiday entitlement

Bonus schemes

Pension & Life Assurance

Maternity pay

Flexible working

Induction & training

Wellbeing support

Volunteer day

Job summary

Marks & Spencer in Ireland is seeking a Store Manager to lead and inspire a store team in Dublin. You will own the end-to-end employee experience, deliver customer excellence, and drive sales through effective coaching, flawless store operations, and responsive leadership.

You''ll role-model M&S behaviours, empower colleagues, implement launches and campaigns, and use digital tools such as MyHR, Teams, and PowerBI to monitor performance. A supportive benefits program backs your work-life balance.

Qualifications

• Leadership experience managing teams in a retail environment.
• Proven ability to coach and develop talent.
• Focus on delivering exceptional customer experience.

Responsibilities

• Take accountability for direct reports and their end-to-end experience.
• Mentor and develop your team to be their best, celebrating success and managing performance effectively.
• Collaborate with the store leadership team to deliver shared objectives.
• Act on customer feedback with urgency to go above and beyond.
• Empower teams to take ownership of Service, Selling, and Filling.
• Create a great place to work by listening to and acting on colleague feedback.

Skills

Leadership

Coaching

People management

Customer service

Tools

PowerBI

MyHR

Teams

Job description

Marks & Spencer in Ireland is seeking a Store Manager to lead and inspire a store team in Dublin. You will own the end-to-end employee experience, deliver customer excellence, and drive sales through effective coaching, flawless store operations, and responsive leadership.

You''ll role-model M&S behaviours, empower colleagues, implement launches and campaigns, and use digital tools such as MyHR, Teams, and PowerBI to monitor performance. A supportive benefits program backs your work-life balance.