Patient Coordinator (Part Time) Drogheda

Eden Medical clinic; Drogheda; On-site; EUR 19,000 - 22,000; Part time

Benefits offered by this job

Employee discount

Training on sales process

Job summary

Eden Medical clinic in Drogheda seeks a part-time Patient Coordinator to handle admin duties and deliver a friendly atmosphere for patients. The role requires diary management, multi-channel communication, and a commitment to targets.

You will support the team across location coverage when needed, maintain stock, follow PPE and GDPR policies, and assist with opening/closing duties. 3+ years in customer service is preferred; Leaving Certificate or medical admin qualification is an advantage.

Qualifications

• 3+ years customer service experience.
• Clinic experience would be an advantage.
• Experience with KPI's desirable.
• Leaving Certificate / Medical Admin or Dental Nursing qualification an advantage.

Responsibilities

• Schedule appointments and manage diary.
• Handle patient queries via phone, email and messages.
• Provide 5-star customer service and assist with check-in/out.
• Cover team absences and occasional travel to other locations.
• Maintain clinic stock and ordering.
• Uphold PPE, GDPR and safety policies.
• Open/close clinic and perform reasonable tasks.

Skills

Communication skills

Organisational skills

Time management

Professional communication

Computer literacy

Multitasking

Customer service

Team flexibility

Reliability

Problem solving

Education

Leaving Certificate

Medical Admin qualification

Dental Nursing qualification

Tools

Stock management

Job description

We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our Drogheda location. Understanding the importance of thorough follow up communications and delivering on set targets. This role will require communication across various social channels, email and over the phone and flexibility. This position will be part time 9 hours a week on a Saturday.

Key Responsibilities: Diary Management: Scheduling appointments, assisting patients with all queries via phone, messages and emails and back filling any cancellation with our patient priority list.

Patient Communication: Calls, maintenance of messages and email inboxes. Delivery of 5 star Customer Service: Welcoming patients, checking in , ensuring patients have a comfortable, safe and enjoyable visit and assisting them in checking-out. Listening to patients with concerns and assisting them in resolving them.

Team Support: The clinic always strives to ensure that team member absence is covered and there is flexibility with annual leave so on occasion you may be asked to cover an alternative location, expenses are covered such as travel and accommodation where necessary.

Ordering: Ensuring your clinic is kept clean and is well stocked including completion of stocktaker's and provision of order requirements to your manager.

Policies: Upholding and adhering to all policies and procedures including all implemented safety measures around health wearing of PPE, team relations and GDPR.

AD-HOC: All duties around the opening and closing of your clinic . Completion of all reasonable tasks that are assigned.

Skills/Attributes: Positive, enthusiastic and friendly attitude.

Reliable and trustworthy

Passion for helping and connecting with people to build trust and a good rapport.

Ability to plan and manage time effectively and a drive to reach targets and goals.

Proven ability to prioritise and multi-task within a fast paced environment.

Excellent written and verbal communication.

Strong organisational skills.

Confident to communicate in a professional manner

Computer literate

Being able to adapt to change.

Job type: Following 6 month probationary period.

Experience: Customer Service 3+ years.

Clinic experience would be an advantage.

Experience with KPI's desirable

Education: Leaving Certificate, Medical Admin/Dental Nursing qualification an advantage.

What do we offer? Training on our sales process, systems and treatments.

Benefits: Employee discount (T&Cs)

Job Type: Part-time, with view to permanency

Salary: €14.15 -€16.00 per hour

This position will be part time 9 hours a week on a Saturday.

Pay: €14.15-€16.00 per hour

Work Location: In person