Patient Coordinator (Part-time) - Limerick

Eden Medical Clinic; Limerick; On-site; EUR 19,000 - 22,000; Part time

Benefits offered by this job

Employee discount

Job summary

Eden Medical Clinic in Limerick is seeking an exceptional Patient Coordinator to join our team. This part‑time role (10–20 hours weekly) includes evenings and weekends, with duties spanning diary management, patient communication and front-desk support.

You will maintain a professional patient experience, assist with queries, and support the team while ensuring a clean, compliant clinic environment.

Qualifications

• Experience in customer service is essential.
• Strong written and verbal communication skills.
• Proven ability to prioritise and multi-task in a fast-paced environment.
• Comfortable using computers and office software.

Responsibilities

• Diary Management: Schedule appointments and manage cancellations.
• Patient Communication: handle queries by phone, messages and email.
• Team Support: cover rotations including occasional different location; travel & accommodation expenses where necessary.
• Ordering: ensure clinic is stocked and stock requirements are communicated to management.
• Policies: adhere to PPE health measures, GDPR and company policies.
• AD-HOC: handle opening/closing duties and assorted tasks.

Skills

Customer service

Communication

Time management

Organisational skills

Adaptability

Computer literacy

Education

Leaving Certificate

Medical Admin/Dental Nursing qualification

Job description

We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our Limerick location. This role is Part Time 10-20 hours a week. Evenings and Weekends.

Key Responsibilities

• Diary Management: Scheduling appointments, assisting patients with all queries via phone, messages and emails and back filling any cancellation with our patient priority list.
• Patient Communication: Calls, maintenance of messages and email inboxes. Delivery of 5 star Customer Service: Welcoming patients, checking in , ensuring patients have a comfortable, safe and enjoyable visit and assisting them in checking-out. Listening to patients with concerns and assisting them in resolving them.
• Team Support: The clinic always strives to ensure that team member absence is covered and there is flexibility with annual leave so on occasion you may be asked to cover an alternative location, expenses are covered such as travel and accommodation where necessary.
• Ordering: Ensuring your clinic is kept clean and is well stocked including completion of stocktaker's and provision of order requirements to your manager.
• Policies: Upholding and adhering to all policies and procedures including all implemented safety measures around health wearing of PPE, team relations and GDPR.
• AD-HOC: All duties around the opening and closing of your clinic . Completion of all reasonable tasks that are assigned.

Skills/Attributes

• Positive, enthusiastic and friendly attitude.
• Reliable and trustworthy
• Passion for helping and connecting with people to build trust and a good rapport.
• Ability to plan and manage time effectively and a drive to reach targets and goals.
• Proven ability to prioritise and multi-task within a fast paced environment.
• Excellent written and verbal communication.
• Strong organisational skills.
• Confident to communicate in a professional manner
• Computer literate
• Being able to adapt to change.

Job type: Part-time following 6 month probationary period.

Experience

• Customer Service 3+ years.
• Clinic experience would be an advantage.
• Experience with KPI's desirable

Education

Leaving Certificate, Medical Admin/Dental Nursing qualification an advantage.

What do we offer?

Training on our sales process, systems and treatments.

Benefits

• Employee discount (T&Cs)

Job Type: Part-time This role is Part Time 10-20 hours a week. Evenings and Weekends.

Salary

€14.15-€16.00 per hour

Availability

Monday - Sunday

Weekend Availability