Patient Coordinator (Part-time) - Galway

Eden Medical Clinic; Galway; On-site; EUR 19,000 - 22,000; Part time

Benefits offered by this job

Employee discount

Job summary

Eden Medical Clinic in Galway is seeking an exceptional Patient Coordinator to handle administrative duties and create a professional, friendly atmosphere for patients at our Galway location. The role requires effective follow-up communications and target-driven performance, with responsibilities across social channels, email, and phone.

You will work 8 hours on Mondays, with a 6-month probationary period, and may be asked to cover at another clinic location.

Qualifications

• Minimum 3+ years in customer service.
• Healthcare clinic experience is an advantage.
• Familiarity with KPI tracking desirable.

Responsibilities

• Manage diary and appointments for patients.
• Communicate with patients via phone, email, and messages.
• Support clinic team and cover at alternate locations when needed.
• Maintain stock and ensure clean, well stocked reception.
• Adhere to policies including PPE and GDPR.
• Open/close clinic duties as required.

Skills

Customer service

Time management

Organisation

Communication

Team player

Attention to detail

Adaptability

Problem solving

Education

Leaving Certificate

Medical Admin/Dental Nursing qualification

Tools

Computer literacy

Basic IT skills

Job description

We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our Galway location. Understanding the importance of thorough follow up communications and delivering on set targets. This role will require communication across various social channels, email and over the phone and flexibility.

8 hours on a Monday.

Key Responsibilities

• Diary Management: Scheduling appointments, assisting patients with all queries via phone, messages and emails and back filling any cancellation with our patient priority list.
• Patient Communication: Calls, maintenance of messages and email inboxes. Delivery of 5 star Customer Service: Welcoming patients, checking in , ensuring patients have a comfortable, safe and enjoyable visit and assisting them in checking-out. Listening to patients with concerns and assisting them in resolving them.
• Team Support: The clinic always strives to ensure that team member absence is covered and there is flexibility with annual leave so on occasion you may be asked to cover an alternative location, expenses are covered such as travel and accommodation where necessary.
• Ordering: Ensuring your clinic is kept clean and is well stocked including completion of stocktaker's and provision of order requirements to your manager.
• Policies: Upholding and adhering to all policies and procedures including all implemented safety measures around health wearing of PPE, team relations and GDPR.
• AD-HOC: All duties around the opening and closing of your clinic . Completion of all reasonable tasks that are assigned.

Skills / Attributes

• Positive, enthusiastic and friendly attitude.
• Reliable and trustworthy
• Passion for helping and connecting with people to build trust and a good rapport.
• Ability to plan and manage time effectively and a drive to reach targets and goals.
• Proven ability to prioritise and multi-task within a fast paced environment.
• Excellent written and verbal communication.
• Strong organisational skills.
• Confident to communicate in a professional manner
• Computer literate
• Being able to adapt to change.

Job type

Part-time following 6 month probationary period. 8 hours on a Monday.

Experience

• Customer Service 3+ years.
• Clinic experience would be an advantage.
• Experience with KPI's desirable

Education

• Leaving Certificate, Medical Admin/Dental Nursing qualification an advantage.

What do we offer?

Training on our sales process, systems and treatments.

Benefits

• Employee discount (T&Cs)

Job Type

Part-time

Salary

€14.15-€16.00 per hour