Part-Time Client Support & Admin Coordinator

The Educational, Psychology and Therapy; The Municipal District of Castlecomer; On-site; EUR 30,000 - 40,000; Part time

Benefits offered by this job

Bike to work scheme

Employee assistance program

On-site parking

Job summary

EPT Clinic in Ireland is seeking a part-time Client Support & Administration Assistant to join a busy clinical environment. You will be the first point of contact for families, manage front desk, handle correspondence, and support clinicians with appointments and day-to-day administration.

The role emphasizes excellent organisational and communication skills, proficiency with MS Office and online systems, and the ability to manage multiple tasks.

Qualifications

• Excellent organisational skills and strong attention to detail.
• Friendly and professional communication skills.
• Must have excellent communication skills, both verbal and written.
• Confidence using Microsoft Office and online systems.
• Ability to manage multiple tasks in a busy environment.
• Ability to work independently and manage multiple tasks.
• A proactive attitude with a willingness to develop and improve office systems.
• Strong customer service skills and a genuine desire to help families.

Responsibilities

• Welcoming clients and families and managing front desk check-in.
• Responding to correspondence from the general public and managing the clinic inbox.
• Supporting families with queries and providing excellent customer service.
• Assisting with the daily management of clinician appointments and schedules.
• Assisting with client enquiries, payments, and general administrative support.
• Creating and maintaining accurate case files and folders.
• Managing and updating client records and internal tracking systems.
• Updating clinic systems and databases to ensure accuracy.
• Monitoring client journeys and ensuring administrative processes are completed efficiently.
• Preparing, issuing, and securely managing confidential documents and reports.
• Managing Garda Vetting administration.
• Reviewing, verifying and filing invoices and receipts.
• Maintaining complete confidentiality regarding medical records and personal information.
• Upholding and adhering to all policies and procedures.
• Supervising clients when required within the clinic environment.
• Carrying out alarm and fire alarm checks in line with clinic procedures.
• Supporting management with general administrative duties.

Skills

Organisational skills

Communication skills

MS Office

Multi-tasking

Tools

Microsoft Word

Excel

Booking systems

IT systems

Job description

EPT Clinic in Ireland is seeking a part-time Client Support & Administration Assistant to join a busy clinical environment. You will be the first point of contact for families, manage front desk, handle correspondence, and support clinicians with appointments and day-to-day administration.

The role emphasizes excellent organisational and communication skills, proficiency with MS Office and online systems, and the ability to manage multiple tasks.