Part-Time Experience Team Officer - Donations & Admin

RNLI; Fingal; On-site; EUR 32,000 - 37,000; Part time

Benefits offered by this job

Salary €31,659–€37,246

26 days annual leave

Pension up to 10%

Life assurance

Health cash plan

Job summary

RNLI seeks an Experience Team Officer at our Regional Base in Swords, Ireland. This part-time role covers three days a week (Tuesday, Wednesday and Thursday) with office-based duties in donations processing, admin tasks and customer service.

You will ensure accurate donor records and timely acknowledgments while assisting fundraising and retail volunteers across Ireland. This position emphasizes detail-oriented data handling, clear communication by phone and email, and excellent service.

Qualifications

• Reliable, detail-oriented with strong numerical accuracy.
• Excellent verbal and written communication for donors and volunteers.
• Proficient with data processing and record keeping.
• Experience in administration and handling confidential information.

Responsibilities

• Process donations accurately and update supporter records.
• Acknowledge and thank supporters for their donations.
• Respond to enquiries from fundraising and retail volunteers by phone and email.
• Provide administrative support with volunteer applications, stock and inquiries.
• Maintain records and handle personal and financial information appropriately.
• Support Experience teams during busy periods.

Skills

Customer service

Attention to detail

Data processing

Administration

Communication skills

Tools

MS Office

Database software

Job description

RNLI seeks an Experience Team Officer at our Regional Base in Swords, Ireland. This part-time role covers three days a week (Tuesday, Wednesday and Thursday) with office-based duties in donations processing, admin tasks and customer service.

You will ensure accurate donor records and timely acknowledgments while assisting fundraising and retail volunteers across Ireland. This position emphasizes detail-oriented data handling, clear communication by phone and email, and excellent service.