Experience Team Officer P/T - Temporary (up to 6 months)

RNLI; Fingal; On-site; EUR 32,000 - 37,000; Part time

Benefits offered by this job

Three-day week

Salary range €31,659–€37,246

26 days annual leave

Pension up to 10%

Life assurance

Health cash plan

Job summary

RNLI is recruiting an Experience Team Officer at the Regional Base in Swords, County Dublin. The role is part-time, three days a week (Tuesday, Wednesday and Thursday), office-based, handling donation processing, administration and customer service.

You will ensure donations are processed accurately, supporters are acknowledged, and volunteers receive great service across Ireland. The role offers a predictable three-day week with a competitive pension, life assurance and health plan options.

Qualifications

• Accurate and comfortable working with detailed information.
• Organised and able to follow established processes.
• Confident using computers and learning new systems.
• Comfortable communicating with people by phone and email.
• Able to manage a varied workload and changing priorities.
• Committed to providing excellent customer service.
• Confident handling confidential information.

Responsibilities

• Process donations accurately and efficiently, ensuring supporter records are kept up to date.
• Help ensure supporters are acknowledged and thanked for their donations.
• Respond to enquiries from fundraising and retail volunteers across Ireland by phone and email.
• Provide administrative support with volunteer applications, stock and other enquiries.
• Maintain accurate records and handle personal and financial information appropriately.
• Support colleagues across the wider Experience teams during particularly busy periods.

Skills

Attention to detail

Customer service

Data entry

Organised

Communication

Tools

Microsoft Office

CRM / databases

Job description

About Us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. Are you looking for a part-time role where your attention to detail and customer service skills can make a real difference? We’re looking for an Experience Team Officer to join our team at the RNLI Regional Base in Swords, working three days a week on Tuesday, Wednesday and Thursday. This varied, office-based role combines donation processing, administration and customer service. You’ll help make sure donations are processed accurately; supporters are acknowledged and our fundraising and retail volunteers across Ireland receive a great service.

About Us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. Are you looking for a part-time role where your attention to detail and customer service skills can make a real difference? We’re looking for an Experience Team Officer to join our team at the RNLI Regional Base in Swords, working three days a week on Tuesday, Wednesday and Thursday. This varied, office-based role combines donation processing, administration and customer service. You’ll help make sure donations are processed accurately; supporters are acknowledged and our fundraising and retail volunteers across Ireland receive a great service.

Some of the benefits

• A predictable three-day working week, Tuesday to Thursday.
• Salary €31,659 - €37,246 based on 37 hours per week (pro-rated and dependent on experience)
• 26 days’ annual leave plus Bank Holidays, pro rata.
• A competitive pension scheme, with employer contributions of up to 10% of basic salary.
• Life assurance.
• Health cash plan option.

Your role

• Process donations accurately and efficiently, ensuring supporter records are kept up to date.
• Help ensure supporters are acknowledged and thanked for their donations.
• Respond to enquiries from fundraising and retail volunteers across Ireland by phone and email.
• Provide administrative support with volunteer applications, stock and other enquiries.
• Maintain accurate records and handle personal and financial information appropriately.
• Support colleagues across the wider Experience teams during particularly busy periods.

About You

You don’t necessarily need previous fundraising experience. We’re more interested in finding someone who enjoys working with both people and information and who is:

• Accurate and comfortable working with detailed information.
• Organised and able to follow established processes.
• Confident using computers and learning new systems.
• Comfortable communicating with people by phone and email.
• Able to manage a varied workload and changing priorities.
• Committed to providing excellent customer service.
• Comfortable handling confidential information.

Experience of administration, data processing, databases or customer service would be useful. Experience of fundraising or volunteering is welcome but isn’t essential.

Safeguarding and referencing

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include reference checks at offer stage and relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Diversity at the RNLI

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.