Experience Team Officer P/T

RNLI; Fingal; Sur place; EUR 32 000 - 37 000; Temps partiel

Avantages offerts par ce poste

Salary €31,659–€37,246

26 days annual leave

Pension up to 10%

Life assurance

Health cash plan

Résumé du poste

RNLI seeks an Experience Team Officer at our Regional Base in Swords, Ireland. This part-time role covers three days a week (Tuesday, Wednesday and Thursday) with office-based duties in donations processing, admin tasks and customer service.

You will ensure accurate donor records and timely acknowledgments while assisting fundraising and retail volunteers across Ireland. This position emphasizes detail-oriented data handling, clear communication by phone and email, and excellent service.

Qualifications

• Reliable, detail-oriented with strong numerical accuracy.
• Excellent verbal and written communication for donors and volunteers.
• Proficient with data processing and record keeping.
• Experience in administration and handling confidential information.

Responsabilités

• Process donations accurately and update supporter records.
• Acknowledge and thank supporters for their donations.
• Respond to enquiries from fundraising and retail volunteers by phone and email.
• Provide administrative support with volunteer applications, stock and inquiries.
• Maintain records and handle personal and financial information appropriately.
• Support Experience teams during busy periods.

Connaissances

Customer service

Attention to detail

Data processing

Administration

Communication skills

Outils

MS Office

Database software

Description du poste

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.Are you looking for a part‑time role where your attention to detail and customer service skills can make a real difference?We’re looking for an Experience Team Officer to join our team at the RNLI Regional Base in Swords, working three days a week on Tuesday, Wednesday and Thursday.This varied, office‑based role combines donation processing, administration and customer service. You’ll help make sure donations are processed accurately; supporters are acknowledged and our fundraising and retail volunteers across Ireland receive a great service.

Some of the benefits

• A predictable three-day working week, Tuesday to Thursday.
• Salary €31,659 - €37,246 based on 37 hours per week (pro-rated and dependent on experience)
• 26 days’ annual leave plus Bank Holidays, pro rata.
• A competitive pension scheme, with employer contributions of up to 10% of basic salary.
• Life assurance.
• Health cash plan option.

Your role

As an Experience Team Officer you can expect to be doing the following daily:

• Process donations accurately and efficiently, ensuring supporter records are kept up to date.
• Help ensure supporters are acknowledged and thanked for their donations.
• Respond to enquiries from fundraising and retail volunteers across Ireland by phone and email.
• Provide administrative support with volunteer applications, stock and other enquiries.
• Maintain accurate records and handle personal and financial information appropriately.
• Support colleagues across the wider Experience teams during particularly busy periods.

About you

You don’t necessarily need previous fundraising experience. We’re more interested in finding someone who enjoys working with both people and information and who is:

• Accurate and comfortable working with detailed information.
• Organised and able to follow established processes.
• Confident using computers and learning new systems.
• Comfortable communicating with people by phone and email.
• Able to manage a varied workload and changing priorities.
• Committed to providing excellent customer service.
• Comfortable handling confidential information.

Experience of administration, data processing, databases or customer service would be useful. Experience of fundraising or volunteering is welcome but isn’t essential.