Donor Services & Admin Officer (Part-Time, 3 Days)

RNLI; Fingal; On-site; EUR 32,000 - 37,000; Part time

Benefits offered by this job

Three-day week

Salary range €31,659–€37,246

26 days annual leave

Pension up to 10%

Life assurance

Health cash plan

Job summary

RNLI is recruiting an Experience Team Officer at the Regional Base in Swords, County Dublin. The role is part-time, three days a week (Tuesday, Wednesday and Thursday), office-based, handling donation processing, administration and customer service.

You will ensure donations are processed accurately, supporters are acknowledged, and volunteers receive great service across Ireland. The role offers a predictable three-day week with a competitive pension, life assurance and health plan options.

Qualifications

• Accurate and comfortable working with detailed information.
• Organised and able to follow established processes.
• Confident using computers and learning new systems.
• Comfortable communicating with people by phone and email.
• Able to manage a varied workload and changing priorities.
• Committed to providing excellent customer service.
• Confident handling confidential information.

Responsibilities

• Process donations accurately and efficiently, ensuring supporter records are kept up to date.
• Help ensure supporters are acknowledged and thanked for their donations.
• Respond to enquiries from fundraising and retail volunteers across Ireland by phone and email.
• Provide administrative support with volunteer applications, stock and other enquiries.
• Maintain accurate records and handle personal and financial information appropriately.
• Support colleagues across the wider Experience teams during particularly busy periods.

Skills

Attention to detail

Customer service

Data entry

Organised

Communication

Tools

Microsoft Office

CRM / databases

Job description

RNLI is recruiting an Experience Team Officer at the Regional Base in Swords, County Dublin. The role is part-time, three days a week (Tuesday, Wednesday and Thursday), office-based, handling donation processing, administration and customer service.

You will ensure donations are processed accurately, supporters are acknowledged, and volunteers receive great service across Ireland. The role offers a predictable three-day week with a competitive pension, life assurance and health plan options.