Operations Manager

Moxy Dublin City; Dublin; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Excellent working conditions

Flexible hours

International brand

Life insurance

Training & Development

Employee recognition

Bike to Work

Meals provided on duty

Employee Assistance Program

Career development across 16 hotels

Refer a friend bonus

Hotel discounts

Job summary

Moxy Dublin City Hotel is seeking an Operations Manager to lead the team and partner with the General Manager across departments, driving guest satisfaction and operational excellence in a fast-paced setting.

Ideal candidates will bring senior management experience in a 4- or 5-star hotel, strong leadership, and a proven ability to develop staff while delivering revenue growth and cost control within an international brand.

Qualifications

• Hands-on hospitality professional
• 2+ years in a Senior Management role in a 4- or 5-star hotel
• Flexibility to work evenings, weekends, and busy seasonal periods
• People-focused manager to mentor staff
• Identify areas for improvement in operations, costs and internal development
• Proven leadership and team development skills
• Excellent communication and organisational abilities
• Knowledge of Irish hospitality standards and compliance regulations

Responsibilities

• Lead the day-to-day hotel operation, ensuring all departments work together to deliver an exceptional guest experience.
• Be a visible, hands-on leader, engaging with guests and colleagues, maintaining high standards.
• Drive service excellence, address guest feedback, and identify opportunities to exceed expectations.
• Support hotel commercial performance with focus on revenue, profitability, budgeting, forecasting, and resource management.
• Lead, motivate and develop teams with training, communication, and performance management.
• Collaborate with Department Heads and the General Manager to improve standards and guest journey.
• Maintain health & safety, hygiene, security, and compliance across the property.
• Oversee facilities and maintenance, ensuring timely issue resolution and presentation of the property.
• Promote a strong service culture using operational and financial insight to manage costs.
• Act as a key management team member and provide duty management when required.

Skills

Leadership

Guest experience

Revenue growth

Cost control

Team development

Communication

Job description

We are excited to share that Moxy Dublin City Hotel, part of the MHL Hotel Collection, is looking for an Operations Manager to join the team! This is a fantastic next step for a passionate leader looking to grow their career with the strength and reach of the globally recognized Marriott brand. Working closely with the General Manager across all departments, you’ll lead the team, engage with guests in a genuine, professional way, and thrive in a vibrant, fast-paced environment.

About the property:

Located in Dublin's electrifying city centre, our boutique hotel offers the chance to work alongside a dynamic, passionate team. Being part of the global Marriott & MHL family means you'll enjoy continuous opportunities to learn, develop your skills, and take the next step in your career.

Main purpose of the role:

• As a Senior Manager you must ensure that all areas within the hotel are running smoothly and that the presentation and cleanliness of the hotel is to the highest standards at all times
• To assist the General Manager in the delivery of hotel revenue and profit growth by maximising sales opportunities throughout the property..

General responsibilities will include:

• Lead the day-to-day hotel operation, ensuring all departments work together seamlessly to deliver an exceptional guest experience.
• Be a visible and hands-on leader, engaging with guests and colleagues, setting high standards and creating a welcoming atmosphere throughout the property.
• Drive outstanding service standards, taking ownership of guest feedback, resolving issues effectively and identifying opportunities to consistently exceed expectations.
• Support the commercial performance of the hotel, with a strong focus on revenue, profitability, cost control, budgeting, forecasting, and efficient resource management.
• Lead, motivate and develop our teams, supporting the team with effective training, communication, and performance management.
• Champion operational excellence, working closely with Department Heads and the General Manager to continuously improve standards, processes, efficiency, and the overall guest journey.
• Maintain the highest standards of health & safety, hygiene, security, fire safety, and compliance, ensuring the hotel remains a safe and welcoming environment for guests and colleagues.
• Oversee the hotel’s facilities and maintenance, ensuring issues are identified and resolved promptly and that the property is consistently presented to the highest standard.
• Promote a strong commercial and service culture, using operational and financial insight to identify opportunities, manage costs and contribute to the continued success of the hotel.
• Act as a key member of the management team, providing leadership and support across the hotel and taking responsibility for Duty Management when required.

Ideal candidate will possess:

• Role would suit a hands on and customer focused hospitality professional
• Minimum 2 years’ experience in a Senior Management role within a 4 or 5 star hotel
• Flexibility to work evenings, weekends, and busy seasonal periods.
• You will be a people focused manager to support and mentor all staff
• An ability to identify areas for improvement in operations, costings and internal development
• Proven leadership and team development skills.
• Excellent communication and organisational abilities
• Knowledge of Irish hospitality standards and compliance regulations.

The MHL Hotel Collection:

MHL group is a renowned portfolio of well-known, high-profile Hotel’s throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on-boarding, upskilling, and professional development process.

Guided through this process you will be introduced to management relevant to your new role and to our business.

• Excellent working conditions.
• Flexible hours
• Opportunity to be part of an international brand.
• Life insurance
• Training & Development.
• Employee Recognition Awards.
• Bike to Work & Tax Saver Travel.
• Meals provided while on duty.
• Employee Assistance Program
• Development within any of our 16 hotels.
• Recommend a friend bonus
• Hotel discounts