Receptionist

Moxy Hotels; Dublin; On-site; EUR 26,000 - 32,000; Full time

Job summary

Moxy Dublin Docklands by Marriott is seeking a friendly Receptionist for a full-time, in-person role at our East Wall/Dublin Docklands location. You will welcome guests, manage check-ins/outs, and respond to inquiries with the distinctive Moxy energy.

Ideal candidates will have front desk experience, strong communication skills, and be able to multitask in a fast-paced hotel environment. Weekend availability and a can-do attitude are required.

Qualifications

• Previous experience in a receptionist or front desk role.
• Opera Cloud and GXP experience are essential.
• Strong communication and multitasking skills.
• Friendly, confident personality with a passion for hospitality.
• Good computer literacy and attention to detail.
• Flexible schedule including weekends and holidays.
• Positive energy and commitment to creating great guest experiences.

Responsibilities

• Welcome guests with warmth, energy, and a touch of Moxy flair.
• Handle check-ins, check-outs, and reservations with efficiency and accuracy.
• Be the go-to person for guest questions, requests, and local recommendations.
• Manage phone calls, emails, and guest communications professionally.
• Coordinate with housekeeping and maintenance to ensure seamless service.
• Keep the front desk area tidy, stylish, and guest-ready at all times.
• Support the team with admin tasks and jump in wherever needed.

Skills

Receptionist experience

Communication

Multitasking

Friendly personality

Computer literacy

Weekend availability

Detail oriented

Tools

Opera Cloud

GXP

Job description

Receptionist - Full Time

Moxy Dublin Docklands by Marriott

Location: East Wharf, East Wall, Dublin 3

Ready to be the face of the fun?

Moxy Dublin Docklands has recently its doors - and we’re looking for a vibrant, guest-focused Receptionist to help us make a bold first impression. If you love meeting people, thrive in a buzzing environment, and know how to keep things running smoothly with a smile, this is your moment.

What You’ll Do

• Welcome guests with warmth, energy, and a touch of Moxy flair.
• Handle check-ins, check-outs, and reservations with efficiency and accuracy.
• Be the go-to person for guest questions, requests, and local recommendations.
• Manage phone calls, emails, and guest communications professionally.
• Coordinate with housekeeping and maintenance to ensure seamless service.
• Keep the front desk area tidy, stylish, and guest-ready at all times.
• Support the team with admin tasks and jump in wherever needed.

Health & Safety Responsibilities

• Follow all health, safety, and hygiene procedures to ensure a safe environment.
• Report any hazards, incidents, or equipment issues promptly.
• Maintain a secure and welcoming front-of-house space.

Customer Care Focus

• Deliver friendly, helpful service that reflects the Moxy brand personality.
• Respond to guest needs with a can-do attitude and a personal touch.
• Create a welcoming atmosphere that guests love to return to.

SOP Compliance & Review

• Follow Standard Operating Procedures (SOPs) for all front desk tasks.
• Participate in training and refreshers to stay up to date with procedures.
• Support the team in identifying ways to improve efficiency and service.

Brand Standards & Flexibility

• Uphold Marriott and Moxy brand standards in service, presentation, and guest interaction.
• Be flexible and hands-on, supporting other departments when needed.
• Embrace the dynamic nature of the Moxy environment with energy and enthusiasm.

Communication

• Maintain clear and respectful communication with teammates and supervisors.
• Report issues, feedback, or guest concerns promptly and accurately.
• Participate in team briefings and contribute to a positive team culture.

What You Bring

• Previous experience in a receptionist or front desk role is essential.
• Opera Cloud, GXP experience essential.
• Strong communication and multitasking skills.
• A friendly, confident personality and a passion for hospitality.
• Good computer literacy and attention to detail.
• Flexible schedule, including availability for weekends and holidays.
• Positive energy and a love for creating great guest experiences.

Why Join Us?

• Be part of a fun, fast-paced, and stylish hotel brand.
• Competitive pay and employee perks through Marriott’s global network.
• Great development and training opportunities.
• Work in a culture that celebrates individuality, teamwork, and creativity.

Job Type: Full-time

Application question(s):

• What current visa stamp do you have?

Work authorisation:

• Ireland (preferred)

Work Location: In person