Assistant Manager

Hollybank Trustees Ltd; Dublin; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Uniform provided

Bike to Work Scheme

Pension after one year

Health insurance at reduced rates

Complimentary staff meals

Job summary

Mespil Hotel is seeking a hands-on Assistant Manager to lead operations on shift and uphold top-tier guest service. You will work with two other Assistant Managers across alternating shifts to drive guest satisfaction and smooth hotel performance.

The role offers development opportunities within a dynamic hotel environment, focusing on leadership, coordination, and operational excellence.

Qualifications

• Experience in supervisory/management role in hotel environment.
• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Ability to handle guest complaints with professionalism.

Responsibilities

• Oversee day-to-day hotel operations while on duty and coordinate across departments.
• Ensure consistently high service standards throughout the hotel.
• Manage meeting room bookings and guest correspondence.
• Attend fortnightly management and heads of department meetings.
• Communicate information effectively to all departments.

Skills

Leadership

Team management

Interpersonal skills

Communication

Guest service

Tools

Opera PMS

Job description

Location: On site / Dublin, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Management / Head Office
Salary: Competitive salary

The Assistant Manager plays a key leadership role in ensuring the smooth and efficient operation of the hotel while on duty. Working as part of a team of three Assistant Managers on alternate shifts, this role requires a highly motivated and proactive individual with a passion for hospitality and a commitment to delivering exceptional guest service at all times.

This position offers an excellent opportunity for someone seeking to further develop their management skills and operational experience within a dynamic hotel environment.

Key Responsibilities

• Oversee the day-to-day operations of all hotel departments while on duty, ensuring smooth coordination and communication across teams.
• Ensure that consistently high standards of customer service are delivered in all areas of the hotel.
• Manage and confirm meeting room bookings and correspondence with guests in a timely and professional manner.
• Attend and actively participate in fortnightly Management and Heads of Department meetings.
• Communicate relevant information effectively and professionally to all departments to ensure alignment and consistency.
• Monitor and maintain the exterior presentation of the hotel daily, ensuring all areas reflect the property’s standards.
• Ensure that all control systems and operational procedures are adhered to at all times.
• Conduct thorough and detailed shift handovers with fellow Assistant Managers and the Night Team to ensure seamless continuity of service and operations.

Customer Service:

• Deliver efficient, warm, and professional service to all guests.
• Uphold the Mespil Hotel’s core service standards and brand values.
• Respond to guest queries and complaints with empathy and professionalism.
• Foster a positive atmosphere for both guests and colleagues.

Health & Safety:

• Adhere to all health, safety, and environmental protocols in the hotel.
• Promptly report any hazards, incidents, accidents, or near misses.
• Promote safe working practices and ensure team compliance with safety standards.

Other Duties:

• Participate in relevant training programs to support personal and professional development.
• Serve on internal hotel committees as required.
• Assist with duties across departments as needed.
• Contribute to the hotel's sustainability initiatives, including reducing waste, conserving energy, and minimising water usage.

Qualifications and Skills:

• Previous experience in a supervisory or management role in a similar hotel environment in either Reception, Food and Beverage and Accommodation departments.
• Strong leadership and team management capabilities.
• Excellent interpersonal, customer service, and communication skills.
• Ability to manage guest complaints with professionalism and tact.
• Familiarity with health and safety legislation and hotel standards.
• Proficiency in Opera PMS is essential.
• High personal grooming and presentation standards.

Working Conditions:

• Flexibility is required, including availability to work evenings, weekends, and public holidays.
• Complimentary stays in our sister property
• Employee recognition awards and social events
• Additional days off based on length of service
• Uniform provided
• Bike to Work Scheme
• TaxSaver Commuter Ticket Scheme
• Refer-a-Friend Scheme
• Employee Assistance Programme (EAP) – available to employees and their families
• Pension Scheme after one year service
• Health insurance at reduced rates
• Complimentary buffet-style meals (breakfast, lunch, dinner) in the staff canteen
• Be part of a highly engaged and supportive team in a hotel recognised as an "Outstanding Employer" by Fáilte Ireland for 2023, 2024, 2025 and 2026