Operations Manager

Hollybank Trustees Ltd; Newcastle South; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Meals provided on duty

Uniform provided

Discounts on stays and dining

Employee Assistance Programme

Bike to Work Scheme

Job summary

Cliff at Lyons, a luxury countryside retreat just outside Dublin, is seeking an experienced Operations Manager to lead Food & Beverage, Accommodation, Spa and Front Office. Reporting to the General Manager, you will drive service standards, maximise revenue and develop high-performing teams in a dynamic luxury environment.

The ideal candidate has prior senior hotel operations experience, strong leadership, and a hands-on approach to delivering exceptional guest experiences while maintaining

Qualifications

• Experience in an Operations Manager or similar senior role in a luxury hotel.
• Proven ability to lead multiple departments including F&B, Rooms, Spa and Front Office.
• Strong financial acumen and people management.
• Excellent communication and guest-focused service.

Responsibilities

• Oversee daily hotel operations across F&B, Accommodation, Spa and Front Office.
• Provide leadership and direction to department heads.
• Plan staffing and rosters aligned with occupancy and budget.
• Monitor budgets and wage costs to maximise revenue.
• Collaborate with Sales to support revenue objectives.
• Ensure guest feedback is handled promptly and professionally.
• Drive guest satisfaction and develop teams for high performance.

Skills

Leadership and coaching

Budget management

Guest service excellence

Operations management

Job description

Location: On site / Newcastle South, Newcastle, Co. Dublin, Ireland
job type: Permanent / Full-time
Sector and subsector: Arts | Hospitality
Salary: Negotiable salary

Cliff at Lyons is a luxury countryside retreat offering award-winning hospitality, exceptional dining experiences and a stunning setting just outside Dublin. With a strong focus on sustainability, Irish ingredients and warm, attentive service, we’re proud to be a destination where memorable moments are made.

We are currently seeking an experienced and passionate Operations Manager to join our wonderful team.

Reporting directly to the General Manager, the Operations Manager will play a key leadership role within the hotel, with responsibility for overseeing our Food & Beverage, Accommodation, Spa, and Front Office teams.

This is a hands-on senior management position for an experienced hospitality professional who thrives in a luxury environment and is passionate about exceptional guest service, developing great teams and delivering strong operational and commercial performance.

Key Responsibilities

• Oversee the day-to-day operation of the hotel, ensuring all departments deliver exceptional service and consistently maintain the highest standards.
• Provide leadership and direction to the Food & Beverage, Accommodation and Front Office teams, ensuring effective communication and collaboration across departments.
• Lead, motivate and develop departmental managers and their teams, creating a positive, professional and high-performing working environment.
• Ensure staffing and rotas are aligned with occupancy, guest numbers and operational requirements, working closely with HR to maintain appropriate staffing levels.
• Monitor operational performance, budgets and wage costs while identifying opportunities to improve efficiency, control costs and maximise revenue.
• Work closely with the General Manager and senior management team on operational planning, business improvements and the continued development of the guest experience.
• Develop and implement strategies to enhance guest satisfaction and drive business growth across Rooms and Food & Beverage.
• Work collaboratively with the Sales team to support revenue objectives, budgets, promotions and wider commercial initiatives.
• Ensure guest feedback and complaints are handled promptly, professionally and with a strong focus on service recovery.

About You

The ideal candidate will:

• Have previous experience in an Operations Manager, Deputy General Manager or similar senior operational role within a 4 or 5-star hotel.
• Have strong experience leading multiple operational departments, ideally including Rooms and Food & Beverage.
• Be a confident and visible leader with the ability to motivate, coach and develop managers and teams.
• Demonstrate strong commercial awareness, with experience managing budgets, wage costs and operational performance.
• Have exceptional guest service standards and the ability to resolve challenges calmly and professionally.
• Be highly organised, adaptable and comfortable operating in a busy, changing hospitality environment.
• Have excellent communication and interpersonal skills and the ability to work collaboratively across all areas of the business.
• Excellent salary and package
• Ongoing investment in personal and professional development
• Excellent opportunities for career progression
• Employee Assistance Programme
• Bike to Work Scheme
• Uniform provided
• Meals provided on duty
• Discounts on stays and dining for you, your family and friends

If you are an experienced hospitality leader with a passion for exceptional service, developing great teams and driving operational excellence, we would love to hear from you.

Please note that candidates must currently reside in Ireland and be fully eligible to work here in order to be considered for this role.