Operations Manager

Hilton Garden Inn Dublin City Centre; Dublin; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Meals provided on shift

Discounts on leisure facilities

Free hotel stays for rewards

Pension enrolment

Job summary

Klarent Hospitality is recruiting for an Operations Manager at Hilton Garden Inn Dublin City Centre. The role focuses on overseeing hotel operations to achieve revenue and guest satisfaction targets, in collaboration with the General Manager and department heads.

Located amidst the financial district with the IFSC next door, the Hilton Garden Inn Dublin City Centre offers proximity to major business facilities and opportunities for growth within the Klarent Hospitality Group Brand Portfolio,

Qualifications

• Passionate and willingness to learn.
• Positive attitude and guest-focused.
• Genuinely friendly and caring.
• Ability to work morning, afternoon/evening, and weekends.
• Excellent standards and time management.

Responsibilities

• As Operations Manager you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and guest satisfaction targets.
• Work with the General Manager/Deputy General Manager to manage key property issues (including capital projects; customer service; refurbishment).
• Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals.
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
• Respond to audits to ensure continual improvement is achieved.
• Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations.
• Comply and exceed hotel and company Service Standards.
• Ensure costs are controlled throughout operational departments and analyses highlight problems.
• Develop Heads of Department for career progression and succession planning.
• Seek and respond to guest feedback to achieve positive outcomes and high customer satisfaction.
• Hold regular briefings and communication meetings with the HOD team.

Skills

Passionate and willingness to learn

Positive attitude

Genuinely friendly

Team player

Ambitious

Excellent standards

Organised / time management

Resilient

Creativity

Multitask under pressure

Flexible hours

Job description

Job Ref: AM15727

Branch: Hilton Garden Inn Dublin City Centre

Location: Hilton Garden Inn Dublin City Centre, Dublin

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 24/08/2026

Closing date: 24/09/2026

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Excellent standards
• Good organisational / time management skills.
• Resilient, creativity, able multitask and can work under pressure
• Ability to work morning, afternoon/evening, and weekends
• Able to deliver exceptional customer experiences all the time
• Is the Operations Manager role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you???

Klarent Hospitality are recruiting for an Operations Manager

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role

• As Operations Manager you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and guest satisfaction targets.
• Work in conjunction with the General Manager / Deputy General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
• Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Comply and exceed hotel and company Service Standards
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
• Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Hold regular briefings and communication meetings with the HOD team

Located amongst the financial district with the International Financial Services Centre (IFSC) sitting next door, Hilton Garden Inn Dublin City Centre is perfectly placed for any business guests. With only a short 6 minute walk to the convention centre and a brief 7 minute walk up to Connolly Rail station, the business traveller is in a prime location for all their needs.